Join a team where your expertise in loan operations drives real client impact and continuous improvement. You’ll grow your skills across cash processing, exception research, and controls while collaborating with supportive peers and leaders. Bring your analytical mindset and curiosity to streamline processes and elevate client experiences. Build a career with broad exposure, meaningful ownership, and clear pathways for mobility and development. Be empowered to learn, lead, and make a difference from day one.

Job summary

As a Loan Servicing Analyst within our team, you independently execute day‑to‑day servicing and research activities that ensure accurate, timely, and high‑quality client service. You manage internal transaction requests, resolve monetary issues for internal and external partners, and maintain clear, current procedures and system documentation to support strong controls and great client outcomes You work closely with teammates and cross‑functional partners, serve as a subject matter resource, and help drive continuous improvement across our processes You balance independence with collaboration, communicate clearly, and keep a sharp focus on accuracy, timeliness, and client satisfaction

You lead fact‑finding on transaction exceptions, identify root causes, propose practical solutions, and escalate only highly complex issues with recommendations. You support system enhancements and user testing, and keep procedures and job aids up to date to reflect policy, system, and regulatory changes. You plan and prioritize your workload effectively and meet deadlines in a fast‑moving environment

Job responsibilities

• Manage and serve as point of contact for client and internal requests related to internal transaction activity, providing technical guidance on servicing processes and controls
• Execute operational and control processes to accurately process and reconcile funds in and out of the firm with high standards for timeliness and accuracy
• Lead research on transaction exceptions and discrepancies; perform fact‑finding, root‑cause analysis, and propose practical solutions with targeted escalations as needed
• Participate in continuous improvement initiatives by identifying enhancements that improve accuracy, speed, and client satisfaction, and support implementation efforts
• Support system enhancements by providing input on current processes and participating in user testing activities to validate changes and mitigate risk
• Maintain and update procedures and job aids to reflect policy, system, or regulatory changes, ensuring clarity and accuracy of documentation
• Plan and schedule work effectively to manage competing priorities and meet deadlines independently in a dynamic environment
• Provide clear communication and client‑focused support to stakeholders at various levels, ensuring timely updates and resolution of issues
• Apply intermediate Excel skills (formulas, pivot tables, lookups) to analyze data, reconcile activity, and support reporting needs
• Collaborate with cross‑functional partners to align on process expectations, controls, and policy adherence across servicing activities
• Guide junior team members by sharing subject matter expertise and promoting best practices in transaction processing and exception research

Required qualifications, capabilities, and skills

• Bachelor’s degree in Business Management, Accounting, Finance, or related field, or equivalent practical experience
• One year of experience in banking, mortgage, financial services, accounting, or loan operations, with proven ability to learn and apply technical processes accurately
• Developing analytical skills with attention to detail; ability to follow and apply complex processes and procedures with precision and control focus
• Proven adaptability with evolving priorities, systems, and policies; proactive mindset to identify and contribute ideas for process improvements
• Strong verbal and written communication, client focus, and interpersonal skills; comfortable interacting across levels of the organization and with stakeholders
• Intermediate Excel proficiency, including formulas, pivot tables, and lookups; strong knowledge of Microsoft Office applications to support analysis and documentation
• Ability to plan and schedule work independently, managing competing priorities and meeting deadlines with minimal supervision where appropriate
• Strong problem‑solving support skills including fact‑finding, clarification, and analysis to resolve issues effectively and sustainably

Preferred qualifications, capabilities, and skills

• Experience in commercial loan servicing or accounting with hands‑on cash processing and reconciliation responsibilities
• Familiarity with commercial banking operations and sub‑lines of business to navigate processes and partner effectively across teams
• Demonstrated ability to mentor or provide guidance to junior team members in a production environment with defined controls and SLAs
• Exposure to user acceptance testing or system release validation with feedback on process and control impacts
• Ability to translate policy, system, or regulatory changes into clear, accurate procedure and job aid updates for end users
• Comfort operating in a fast‑paced environment with strong prioritization and organization to handle competing demands and deadlines
• Strong Microsoft Office skills to support reporting, communication, and documentation needs across stakeholders

Required or additional information

• Visa sponsorship is not available for this position.
• Work schedules will be full‑time in office, on a 40‑hour per week schedule.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.