Join a team shaping the future of digital payments and drive your professional growth. Become a pivotal leader at the forefront of revolutionizing payment operations, where your expertise will help drive efficiency across our financial systems.

As a Payment Lifecycle Manager II within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions. You will manage payment processing across various products, ensuring smooth fund transfers between financial institutions, cardholders, merchants, corporate and retail clients, while also handling the reconciliation of purchase and sales options, futures, or securities. Leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness, you will ensure the security and efficiency of our payment lifecycle, and your strategic planning skills will guide our direction and resource allocation decisions. Your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize operations. Additionally, your role will involve sanctions screening, payment investigations, funds control, exception processing, resolving reconciliation breaks, and managing invoicing or cash management activities.

Job responsibilities

• Drive change management and operational readiness for system changes, advancing the EMEA Operations agenda.
• Develop concise senior-management communications, business review materials, and executive presentations.
• Track action items and partner with workstream leads to obtain progress/status updates and close items.
• Build PMO governance frameworks, tools, and common methodologies to support project/change delivery.
• Implement governance, controls, and SOP documentation for newly developed business processes with strategy/controls partners.
• Execute the strategic portfolio, manage forums/scorecards/MIS, and escalate key issues and recommendations for resolution.
• Manage end-to-end delivery of multiple large-scale projects across ECCO applications (scope, benefits, plans, timelines, dependencies, risks/issues).
• Coordinate business inputs required for approvals and maintain effective stakeholder engagement and client relationship management.
• Mitigate risk through sound judgment, identify trends, and escalate risk/control issues proactively.
• Lead operating model design (flows/touchpoints) and deliver user training materials and training sessions.
• Lead and own special/adhoc initiatives to solve Cash Ops leadership priorities, providing value-added analytics, dashboards, and reporting while working independently and as a team people manager.

Required qualifications, capabilities, and skills

• Demonstrated ability in operations leadership or management within payments, with at least three years of experience leading high-performing teams to achieve business priorities and objectives.
• Advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency, change management, and issue management.
• Proficiency in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders.
• Ability to apply a commercial and growth mindset to adapt to fast-paced operations environments and new business initiatives, leveraging strong interpersonal skills for collaboration.
• Understanding of cybersecurity controls and anti-fraud strategies to identify and address potential threats, ensuring the protection of information and systems.
• Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.

Preferred qualifications, capabilities, and skills

• Knowledge of ISO or Swift message processing or management.
• Knowledge of banking functions in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls.