Join a high-impact team where your expertise drives better outcomes for clients and the business. You’ll grow your career by leading complex work, mentoring others, and shaping how we serve clients. Bring your problem-solving skills and passion for continuous improvement to make a visible difference. Collaborate across teams, learn new systems, and expand your influence. Be part of a culture that values development, flexibility, and excellence.

Job summary:

As a Loan Servicing Associate within Commercial Banking Operations, you will execute complex servicing and research activities that ensure timely, accurate transactions and outstanding client service. You act as a trusted point of contact for internal and external stakeholders, resolving monetary issues end to end and advising on policy and control expectations. You proactively identify process gaps, drive improvements, and keep procedures current so that clients experience speed, accuracy, and transparency. You mentor teammates, serve as an escalation point, and partner across functions to deliver high-quality outcomes. Your ability to think critically, communicate clearly, and adapt to change will help our team excel.

You will lead operational and control processes that reconcile accounting breaks, determine root causes, and coordinate durable fixes with upstream and downstream partners. You will contribute to system enhancements by serving as a subject matter expert on current processes and performing user testing. You will manage your book of work independently while collaborating closely with stakeholders across Commercial Banking sub-lines of business to support evolving priorities.

Job responsibilities:

• Resolve complex client, stakeholder, and audit requests for internal account transactions, ensuring timely solutions aligned to loan documents, servicing agreements, controls, and policy
• Serve as an escalation point for junior associates and advise cross-functional teams on policy interpretation, escalating highly complex issues with recommended solutions
• Lead operational and control processes to investigate and reconcile accounting issues and breaks, identifying root causes and coordinating end-to-end remediation with partner teams
• Drive a continuous improvement culture by identifying and implementing enhancements that improve accuracy, speed, and client satisfaction
• Support system enhancements by acting as a subject matter expert and executing user testing on new features and workflows
• Review and update procedures and job aids to reflect policy, system, or regulatory changes, ensuring documentation is current and accurate
• Research exceptions and execute complex transaction processing with high attention to detail and control discipline
• Partner cross-functionally to enhance client outcomes, ensuring issues are resolved end to end and prevented from reoccurring
• Plan and manage workload effectively, balancing competing priorities and deadlines with minimal supervision
• Mentor teammates by sharing subject matter expertise and best practices that strengthen team performance and controls

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Business Management, Accounting, Finance, or related field, or equivalent work experience
• Four years of experience in banking, mortgage, financial services, accounting, or loan operations; experience in commercial loan servicing or accounting
• Demonstrated critical thinking and analytical skills with sound decision-making in complex situations
• Proven adaptability to evolving priorities, systems, and policies in a fast-paced environment
• Strong verbal and written communication with a client-focused approach and effective interpersonal skills across levels of the organization
• High attention to detail and accuracy in reporting and documentation; disciplined approach to controls and risk management
• Intermediate Excel proficiency, including formulas, pivot tables, and lookups; strong proficiency in Microsoft Office applications
• Ability to work independently and collaboratively; comfortable mentoring others and partnering cross-functionally to solve problems

Preferred qualifications, capabilities, and skills:

• Experience serving in a lead, senior, or mentorship capacity within loan operations or servicing teams
• Track record of identifying and implementing process improvements that enhance accuracy, speed, and client satisfaction
• Familiarity with Commercial Banking operations and sub-lines of business, including associated policies and procedures

Required or additional information:

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.