Join Trust & Security, where your work helps protect our customers and drives innovation in fraud risk management. Be part of a collaborative team making a real impact.

As a Senior Product Associate on the Identity team, you will play a critical role in developing and delivering innovative identity solutions—including identity verification, identity lifecycle management and advanced biometric capabilities. You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust.

Job responsibilities- Partner with the Product Manager to identify new product opportunities through user research and discovery.

• Plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap.
• Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets.
• Act as a subject matter expert in Customer Identification processes.
• Write epics and user stories to support product development.
• Support feature teams with application testing, user experience testing, and issue resolution.
• Oversee and coordinate cross-functional activities, comfortably managing multiple workstreams and stakeholder groups
• Facilitate clear communication, proactively address risks or issues, and verify that deliverables meet governance, regulatory, and business requirements

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• In-depth knowledge of agile process and principles, including use of agile project management tools (e.g., Confluence, JIRA, Git).
• Excellent organizational, time management, and project management skills.
• Ability to work independently and make informed decisions.
• Experience in product deployment processes and operational management.
• Developing knowledge of data analytics and data literacy
  Preferred qualifications, capabilities, and skills- Customer Identity and Access Management experience.
• Agile/Scrum and AWS Certification are a plus.
• Knowledge of design and product development processes, service design principles, and systems thinking.