As a Fund Accounting Operations Service Delivery Manager, you will lead a Mutual Fund service team responsible for ensuring high-quality services across all mutual fund product offerings provided by Global Fund Services. In this role, you will partner closely with Technology, Operations, and Product teams to own the end-to-end delivery of Fund Accounting services to our clients.

You will lead a team with a focus on client oversight, client change, and new business development. You will drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates, and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues. You will also be accountable for building and maintaining a network of partners throughout the Commercial & Investment Bank's operational and service delivery organizations to promote client focus and drive overall service quality.

Key Responsibilities

• Lead a team responsible for all client interactions for multiple key clients within Fund Accounting, building and maintaining stable relationships to support seamless escalation and key interactions.
• Represent Fund Accounting in all client and internal interactions, serving as the primary escalation point for all issues, service updates, and progress updates.
• Oversee client on-boarding, off-boarding, and fund events, as well as daily BAU query management and resolution.
• Drive issue management, investigation, escalation, and remediation across the client portfolio.
• Coordinate and implement client- and regulatory-driven changes to the operating model, supporting the rollout of key firmwide operational initiatives.
• Proactively identify trends, issues, and opportunities to improve service levels, working with Technology, Operations, and Stakeholders to determine process improvements and strategic direction.
• Maintain strong, interactive relationships with internal partners including Client Services, Product, Custody, and Transfer Agency.
• Lead a direct team while indirectly managing a wider group of professionals, with a focus on staff development and performance.
• Collaborate with Operations Service Delivery colleagues in Europe to continuously develop and enhance the Operations Service Delivery model for our clients.

Required Qualifications, Capabilities & Skills

• 10+ of experience in Fund Accounting operations.
• Strong technical knowledge of accounting principles and theories.
• Strategic thinker with strong analytical skills and a proactive approach to problem-solving.
• Exceptional leadership and staff development skills, with prior team management experience.
• Confidence and ability to make balanced decisions and effectively represent J.P. Morgan.
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
• Demonstrated ability to interact efficiently with clients and manage client expectations effectively.
• Proven ability to manage, drive, and implement change, with strong influencing skills.
• Strong governance and control mindset.
• Excellent relationship-building skills, with the ability to develop internal and external partnerships to drive results.
• Experience working across multiple business areas and/or functions to deliver results.
• Excellent written and verbal communication and presentation skills, with the ability to provide concise, informative, and timely updates to key stakeholders.