Join JPMorgan’s Commercial Bank (Government Banking) as a Relationship Manager. You will own the post‑sale client experience—serving as the day‑to‑day relationship/liaison—and lead end‑to‑end onboarding and treasury product implementations for complex public‑sector relationships. The role blends relationship management, project leadership, and cross‑functional execution to drive retention, growth, and a best‑in‑class experience for state and local governments, special districts, and related public entities.

What you’ll do:

• Serve as the primary post‑sale contact and trusted partner for government clients; orchestrate Banking, Treasury, Service, and Product resources to deliver outcomes.
• Lead and project‑manage implementations and migrations (treasury/cash management platforms, payment rails, receivables/lockbox) from kick‑off through go‑live and stabilization.
• Translate client strategy and public‑sector requirements into clear plans, deliverables, and success measures; maintain cadence on timelines, risks, and issue resolution.
• Manage escalations and complex service needs; mobilize internal partners to resolve set‑up, billing, invoice, and operational issues.
• Drive adoption of platforms and process improvements; document playbooks and champion client‑centric, data‑informed enhancements.
• Support commercial goals with bankers and TMOs (change requests, pricing models/performance terms, RFP coordination) while upholding risk, compliance, and public funds requirements.
• Prepare and deliver executive‑level updates, performance scorecards, and account reviews for public‑sector stakeholders.
• Maintain governance routines (status, RAID logs, change control) and ensure regulatory/operational obligations are met (e.g., collateralization, KYC, fraud/cyber controls).

Required qualifications:

• Bachelor’s degree; 3+ years in business operations, client services, sales support, or treasury implementations within financial services.
• Proven project management capability delivering complex, multi‑stakeholder implementations on time and within scope.
• Strong stakeholder management and collaboration across virtual and geographically dispersed teams.
• Excellent verbal/written communication; confident with executive‑level presentations to public‑sector audiences.
• Working knowledge of commercial banking products/services (treasury/cash management; familiarity with credit workflows).
• Ability to prioritize under tight timelines; consistent follow‑through on deliverables.

Preferred qualifications:

• Experience with Treasury Services products and client onboarding/implementation processes for government/public‑sector clients.
• Proficiency with Microsoft Project/Excel/PowerPoint; familiarity with collaboration tools and basic data/metrics reporting.
• Demonstrated change management and process improvement experience.
• Willingness to travel as needed for client go‑lives and onsite reviews.