Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Employee Platforms, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Plan and manage outsourced technical staff, studio production webcasts and tapings, event transmission control teams, and oversee the planning of senior level, complex town halls and meetings both internally and externally as needed, based in Hong Kong and functionally reporting directly to the Global Head of Event Production based in New York.
• Assist the Communication teams with editorial and creative decisions and execution capabilities.
• Run a book of meetings as the primary lead, in addition to managing a team of producers and technical operators.
• Partner with Workplace Services peers and operations management to ensure staff and equipment are scheduled and are appropriate for each specific live event scenario.
• Attend and lead client meetings alongside conference center staff to ensure GMS products and services are represented accurately and are appropriate for client event requests.
• Validate new GMS a/v operations equipment, and ensure technicians meet the standards for event operations skill sets.
• Manage and schedule appropriate pre-event testing and validation processes, and ensure they are followed by all team members.
• Provide adequate levels of event technical redundancy.
• Provide flawless show calling abilities in studio and event spaces, and advise other event producers on best practices around event execution.
• Provide real-time communication to management around RAG status on all aspects of the live events.
• Ensure the Incident Management processes are followed by all members of the team.

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
• 5+ years’ experience in Multimedia or similar role in broadcast TV operations and live event technologies.
• Extensive experience in live events and studio production as a senior technology leader and show caller, with deep knowledge of all a/v and broadcast products and best practices around live execution.
• Strong technical/engineering background with event and broadcast technologies, including experience with Enterprise Streaming applications such as ZOOM and Kaltura.
• Exceptional customer service skills with the ability to understand client objectives and translate them into Multimedia technology requirements.
• Proven ability to multitask, delegate, and manage a number of live events concurrently, while maintaining a well-organized and flexible approach to completing numerous tasks during the working day.
• Ability to work under pressure with a calm demeanor to ensure large meetings and events run smoothly, and to execute immediate response and resolution paths should technical issues occur.
• Large enterprise level experience with Multimedia operations support, and the ability to interact with C-level and senior management in planning and executing live events and broadcasts.

Preferred qualifications, capabilities, and skills

• Proficiency in using advanced multimedia and broadcast technologies tailored to financial services, ensuring effective communication and engagement.
• Experience in managing virtual and hybrid events with a focus on financial communications, including familiarity with secure streaming solutions and adherence to data privacy regulations.