The Commercial and Special Industries (C&SI) is looking for an experienced individual to join its Finance and Business Management organization as Senior Associate, Sales Enablement & Business Management to support the Head of Sales Enablement & Business Management with end-to-end execution of their objectives 1) Increasing Sales Productivity, 2) Simplify and Optimize Sales Platform and processes, 3) Support New Business Growth 4) Marketing. The team resides within the Commercial Bank Finance & Business Management organization.

• As an Associate within the Commercial and Special Industries (C&SI) Sales Enablement team, you will assist the lead for one of the key national programs, aligned to Commercial Bank Sales Enablement agenda
• Make The Place Better (MTPB). This is a "always on" listening post designed to address the concerns of Commercial Banking employees and drive confidence that "When we find a problem, we fix it so it does not happen again." You will be part of the program management and execution for C&SI MTPB. As part of this role you will have to collaborate with various internal partners to analyze employees submissions and related data, develop insights, facilitate discussions to implement plans for improvement, and report on opportunities and wins to improve client and employee experiences. While the Make The Place Better (MTPB) program will remain the primary focus for this role, you will also get an opportunity to support other projects and programs, as well as part of the broader Sales and Business Enablement agenda.

Job responsibilities

• Collaborate with cross-functional teams on national projects and executes initiatives that improve existing processes and align to commercial banking goals.
• Prepare and present reporting to leadership and stakeholders.
• Analyze employee submissions to determine scoping, owner assignment and identify common trends and themes.
• Triage case submissions, facilitate data-driven discussions between Global Banking and other internal partners to identify solutions and resolutions for process improvement.
• Drive continuous improvement of the client and employee experiences through intake and resolution of employee improvement case submissions.
• Develop strong relationships with global and regional partners to effectively execute on case resolutions; establish credibility, which is founded on a detailed understanding of operational data and processes.
• Help create and execute communication plans to highlight opportunities and wins.
• Cultivate, maintain, and develop relationships within Global Banking and with other strategic internal business partners.

Required qualifications, capabilities and skills

• 3+ years of experience in Business Management, Project Management, Sales Enablement or Chief of Staff in the financial services industry.
• Relationship builder with ability to forge trusted relationships with a broad range of functions, experience working in a matrixed environment.
• Highly motivated and agile self-starter with excellent project management and prioritization skills.
• Strong analytical and problem-solving skills with ability to analyze qualitative and quantitative information, and present conclusions concisely.
• Proven experience delivering timely, high-quality presentations and/or reporting for various projects and stakeholders. Attention to detail is a must with continuous focus on design excellence.
• Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience.
• Expertise in Excel, PowerPoint, Teams, and proficiency in CRM systems.
• BA/BS degree in Business, Finance, Economics, or other related area.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

ABOUT US

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.