Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Strong experience leading technologists to manage and solve complex technological issues at a firmwide level
• Responsible for end-to-end monitoring of core Payment Technology applications within Banking Technology space to ensure high availability and stability of production environments.
• Setting up and updating monitoring and alerting solutions including SLI / SLO Management to meet business SLAs. Perform Alert Management on a regular basis and implement runbooks / play books for creating autonomy of operations
• Responsible for day-to-day technical operations involving incident management, problem management, defect management and client requests management in a timely manner. Lead technical triaging during active incidents working closely with the technical and business stakeholders.
• Ensure resiliency and recoverability of the application platforms through periodic review of resiliency documents and conducting resiliency events to adhere with the audit and regulatory requirements.
• Drive Root Cause Analysis / tech triaging calls; documenting technical solutions and following up with technical teams on implementation of such solutions through active task management and follow ups.
• Achieve Operational Efficiencies through process automation of day-to-day operations including Certificate Management, Resiliency & Release Management, Hygiene Management and BAU functions.
• Active participation in change management processes, including deployment, rollback, and validation of production changes and release communications to stakeholders.
• Collaborate with cross functional development & testing teams, project management teams and other stake holders to analyze business requirements & outlined IT solutions; conduct code & design reviews and provide technology support in the development of such products including identifying the scope of work, design and document application related enhancements following Agile & Scrum DLC life cycles using tools such as Jira, Visio etc.

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud

ABOUT US

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.