Embark on a rewarding and challenging career as a Business Analysis Associate in Consumer and Community Banking (CCB) Collections, Recovery and Auto Operations and help shape the future of procedures, operations oversight, machine and AI-driven operational excellence.

As a Business Analysis Associate within Collections, Recovery and Auto Operations, you will forecast and prioritize initiatives, drive disciplined project management, and analyze customer and employee experiences post-implementation. You will collaborate across teams to deliver solutions that enhance the customer journey and support business-wide strategies.

Job Responsibilities

• Management of team responsibilities, forecast and prioritization of Collections initiatives, implementing plans to achieve objectives.

• Lead procedure, change management and oversight responsibilities across the business

• Drive disciplined project management and holistic approaches for business results.

• Participate in Collections and global project teams to assess impacts.

• Analyze customer and employee experiences after strategic initiatives.

• Support business-wide initiatives across multiple Collections processes.

• Lead stakeholders to define requirements and timelines for projects.

• Liaise between cross-functional teams to streamline processes.

• Communicate business objectives to internal clients and gain feedback.

• Facilitate training, walkthroughs, and meetings with internal clients.

• Participate in internal and external audits, exams, and risk control initiatives.

Required Qualifications, Capabilities, and Skills

• Bachelor’s Degree.
• Minimum of five years collections experience.
• High School Diploma or equivalent required.
• Fluency in Windows Operating Systems and Microsoft Office tools (Word, Outlook, PowerPoint, Excel, Access, Visio).
• Strong organizational skills and ability to multi-task.
• Willingness to work in an analytical and decision-making environment.

Preferred Qualifications, Capabilities, and Skills

• Experience in pre and post charge off collections.
• Ability to utilize Collections business systems for audit information.
• Control management, process management, and risk mitigation experience.