This position sits within the Chase Branded Cards organization of Card Services, a key business within Chase’s Consumer & Community Banking group. The role will be a leader on the Sapphire team, collaborating with key stakeholders across the firm to inform overall priorities and objectives for strategic investment and portfolio optimization.

As a Portfolio Strategy Director on the Sapphire business team, you will serve as a key leader and champion of ongoing portfolio optimization, engagement, and growth across Sapphire.

Job responsibilities:

• Understand P&L and economics of products to inform engagement strategies around spend and lend, benefits messaging, features, and pricing
• Develop systematic reporting and analysis on: product segment profiles, sales and rewards dynamics, results vs. budget to understand key drivers and opportunities to pivot strategic initiatives and roadmap
• Analyze customer trend, mix, and behavior dynamics that will drive prioritization of product, messaging, and strategy decisions
• Lead Sapphire customer segmentation and profiling, managing segment-specific treatments to drive portfolio growth and profitability of the backbook
• Liaise with portfolio Risk management on spend capacity and lending strategies specifically tailored to the Sapphire portfolio while effectively managing business risk
• Create holistic learning agenda with Analytics, Risk, Finance and COE teams, structure tests and synthesize results to maximize learnings and inform strategies and roadmaps
• Develop materials for EMRs & Business Reviews with executive leadership and other forums by crafting a comprehensive story of the Sapphire strategy, managing to OKRs and business results

Required qualifications, capabilities, and skills:

• 10+ years analytics or finance experience
• Outstanding relationship management and ability to work and influence within a highly matrixed structure
• Strong attention to detail and problem solving capabilities; ability to take a strategic idea and manage to market implementation
• Strong understanding of customer insights, p&l dynamics, and data analysis to inform product decisions
• Excellent written and verbal communication skills across varying seniority levels internally and externally
• Proactive, strategic, and results driven with the ability to prioritize and manage multiple complex initiatives and deliverables at the same time
• Bachelor’s degree required

Preferred qualifications, capabilities and skills:

• MBA preferred
• credit card portfolio marketing and lending experience highly desired