Payments-Digital & Design-Product Associate

As a Product Associate in JPMorgan Access, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities

• Supports the development of our product strategy and roadmap

• Collects and analyzes metrics on product performance to inform decision-making

• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals

• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches

• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value

• Manage and document model annotations performing and/or approving model evaluations as needed per AI governance policy.

• Assist in maintaining backlog and facilitating discussions as needed across stakeholders to address issues, clarify requirements.

• Ensure product launch activities are planned and executed per rollout strategy.

• Create, maintain and publish product metrics and reporting

• Assist with AI Governance activities as needed

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Developing knowledge level of the product development life cycle
• Exposure to product life cycle activities including discovery and requirements definition
• Emerging knowledge of data analytics and data literacy
• Experience in leveraging artificial intelligence technologies to enhance search functionalities and chatbot user experiences. Familiarity with machine learning models and natural language processing techniques is essential.
• Experience in working collaboratively with engineering, data science, and UX teams to implement AI-driven solutions. Ability to communicate complex AI concepts to non-technical stakeholders.
• Proficient in analyzing data and AI performance metrics to inform decision-making and continuous improvement of search algorithms.
• A forward-thinking mindset with a passion for staying abreast of AI advancements and search industry trends, adapting strategies to leverage emerging technologies.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a high matrixed, complex organization