We have an exciting opportunity for you to shape the future of user experience as an Experience Design Lead, Vice President. Join us to drive impactful design strategies and enhance customer and employee experiences.

As an Experience Design Lead, Vice President within the Operations team, you play a pivotal role in shaping user experiences across our products and services for customers and employees. You will leverage your expertise in user experience design and the financial services industry to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences.

Job responsibilities

• Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs
• Lead end-to-end design initiatives, including diagramming service flows, designing wireframes, and prototyping interactions
• Drive the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers
• Collaborate with cross-functional teams to integrate user experience design into product development processes for seamless, customer-centric solutions
• Analyze market trends, gather user research feedback, and leverage data insights to inform design decisions and optimize user experiences
• Contribute to the continuous improvement of products and services by providing strategic guidance
• Add to software engineering and design communities of practice and events that explore new and emerging technologies

Required qualifications, capabilities, and skills

• Five years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including transformational innovation strategies
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and technology stack components and their impact on user experience
• Experience in developing, debugging, and maintaining design solutions in a large corporate environment
• Overall knowledge of the design and product development life cycle

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Experience working in complex business domains and/or large-scale enterprise environments
• Ability to translate complex user insights and behavioral data into actionable design recommendations that improve user satisfaction and business metrics