This role provides an exciting opportunity to work closely with the senior leadership team across Consumer & Community Banking Controls on strategic initiatives and functional objectives.

As the Control Manager – Business Management Associate within the Consumer & Community Banking Control Management team, you will lead and support the execution of strategic priorities and the functional Controls agenda across the Consumer & Community Banking Control Management organization. In this role, you will coordinate and manage key executive projects and reporting for the Consumer & Community Banking Chief Control Officer, their leadership team, and the Consumer & Community Banking Chief Executive Officer, ensuring alignment and effective delivery of critical initiatives.

Job Responsibilities:

• Manage high-priority initiatives/projects to resolve diverse problems
• Gather, synthesize, analyze and present project data and findings that influences action and gives insights into the department (e.g., CEO Functional Business Review)
• Develop impactful presentations for internal and external audiences
• Execute creative analyses and provide insight to identify issues and arrive at recommendations
• Collaborate with a centralized team of business support that covers key Control Management reporting and programs
• Partner closely with the Communications team to coordinate integrating the latest tools and advancements in internal communications strategy and execution for the department
• Apply structured problem-solving and design thinking to address top strategic priorities
• Develop a detailed understanding of current-state Control Management processes and procedures, identify weaknesses, gaps, opportunities for improvement and propose innovative business solutions required to increase efficiency
• Build and foster strong partnerships with cross functional teams (i.e. HR, other LOB / Firmwide Control Management, Risk, Compliance, and Internal Audit) to support key facets of the CCB control environment and objectives

Required qualifications, capabilities, and skills

• Mimimum 4 years of financial services experience in Communications, Strategy, Controls, Audit, Risk Management, or Compliance
• Broad professional and operational knowledge of CCB businesses, operations, policies, procedures, risk, and controls
• Exceptional oral and written communication skills, with the ability to collaborate and influence stakeholders at all levels
• Demonstrated ability to deliver impactful presentations and engage effectively in one-on-one interactions, with meticulous attention to detail and outstanding follow-through
• Strong sense of urgency and organization, providing high-level support to senior leadership
• Proficiency in PowerPoint, LLM, Excel, and Word, with the ability to develop compelling executive presentations that drive direction and initiatives
• Ability to craft clear, compelling narratives that communicate priorities, initiatives, and updates to senior leadership
• Excellent strategic vision, understanding business and industry direction, and able to motivate and influence others at all levels
• Creative and forward-thinking, capable of driving and influencing future engagement initiatives
• Proven track record of delivering executive-level projects and complex business initiatives
• Experience leveraging data, analytics, and AI tools to develop insightful reports and compelling narratives using advanced reporting tools