You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager, Vice President within the Global Customer Platform team, you will leverage your expertise in product development and optimization to make a significant impact. You’ll use user research and customer feedback to fuel the creation of innovative products and enhance existing offerings. With a strong focus on scalability, resiliency, and stability, you’ll collaborate with cross-functional teams and play a pivotal role in shaping the future of our products and the ongoing success of our organization.

Job responsibilities

• Partners with the Product Owner to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Raise blockers and other impediments to the Product Manager and assist in driving solutions to removed blockers.
• Assist Product Owner in managing timelines and reporting risks and issues.
• Remain flexible in a changing environment due to high demands from products across the firm all working to solution their highest priority change.
• Excel in communication, collaboration, and coordination across product and technology to ensure the needs of our customers are clearly understood and we expeditiously deliver solutions that meet or exceed their needs and expectations.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics
• Demonstrated performance in either product management or relevant domain area.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes
• Understand the process and practice of Agile software delivery.
• Support Product Manager with breaking down a complex problem into manageable and achievable parts, then the experience to see it thru to implementation.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Firm knowledge of the product development life cycle
• Strong verbal and written communication skills to effectively collaborate with stakeholders, present findings, and document requirements.
• Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product managers, designers, and engineers.
• Strong diligence to ensure accuracy and precision in data analysis, documentation, and requirement gathering.