Wholesale Lending Services (WLS), part of Digital & Platform Services (D&PS), delivers end-to-end operational support for syndicated and bilateral loans to wholesale clients from the Commercial & Investment Bank (CIB), Consumer & Community Bank (CCB), and Asset & Wealth Management (AWM).

The support covers the whole lifecycle of the loan, starting with the pre-closing activities (prepare credit proposal and loan documents, and coordinate the activities for the closing), closing (ensure loan terms are documented and adequately setup in the system for booking and funding activities), and finally the servicing (manage the events through the life of the loan including collateral monitoring and loan trading support).

Currently present in over 30 locations, WLS is planning an expansion into Buenos Aires and is looking for a hands-on manager that can execute this strategic initiative and manage the operational functions in scope. The role requires an individual with a proven track record of developing high-performance teams in complex operational environments, while maintaining strong partnerships with global operational teams and LOBs.

Job Responsibilities :

• Buildout of the footprint for one of the functions of WLS in Buenos Aires ensuring full alignment with global functional partners and stakeholders.

• Lead and manage teams responsible for processing all activities related to the loan lifecycle by partnering with both internal and external clients, stakeholders, and regulatory partners.

• Works independently to achieve desired outcomes aligned to strategic initiatives and requires advanced relationship management and collaboration with key stakeholders.

• Manage costs and resourcing for the team and is responsible for the disciplined delivery against budget and targets

• Create and promote a robust controls environment within the team and build partnerships with key control stakeholders through communication and governance.

• Build and cultivate high performing teams through attracting, developing and retaining top talent; cultivating a strong performance management discipline.

• Identify and deliver appropriate solutions that address the needs of clients and stakeholders

Required Qualifications and Skills

• Bachelor’s degree or comparable work experience with a minimum of 7 years in operations and management roles; wholesale loan operations experience a plus.

• Track record of hiring in mass and in managing and motivating large teams, providing vision, creativity, presence, and credibility

• Proven ability to manage and collaborate within a highly matrixed organization with multiple teams, coordinate cross-functional initiatives, and reach consensus with diverse stakeholders

• Problem Solving Skills

• Solid critical thinking, attention to detail and diagnostic skills; Able to synthesize large amounts of data and formulate appropriate conclusions

• Internal Stakeholder Management

• Establishes productive working relationships with internal stakeholders to drive mutually beneficial outcomes;

• Risk & Control Mindset – show sound judgment in balancing innovation and growth with regulatory, legal, and operational risk management.

• Executive Communication – ability to distill complex topics into clear, concise messages tailored for senior stakeholders and clients.

Preferred Qualifications and Skills:

• Decision Making - Ability to make subjective and informed choices based upon output, and influence stakeholders in a pragmatic and balanced way

• Continuous Improvement– Applies innovation and design thinking techniques to continually assess and improve the efficiency, scale, and resilience of our operating platform.

• **Ownership/Accountability -**demonstrate end to end understanding and ownership of outcomes, proactively manages issues, takes responsibility over tasks under his/her management

• **Leadership & Influence –**demonstrate ability to lead projects, mentor talent, and influence cross-functional teams without a necessary formal authority.