Join our Warsaw KYC Operations team to safeguard client data, collaborate globally, streamline processes, and grow in a fast-paced role.

As a KYC Operations Senior Associate in the KYC Operations team, you will manage and verify client information to support KYC and AML compliance. You’ll use digital platforms to optimize workflows, resolve service issues, and maintain the integrity of confidential data. Engaging with stakeholders, you’ll facilitate discussions that drive positive outcomes and operational efficiency. This role is ideal for those interested in financial services and data operations, offering growth in a fast-paced environment, and where your expertise will help support the firm’s regulatory requirements.

Job responsibilities

Conducts KYC (Know Your Customer) process for new and existing clients of the Financial Institution Group sector (including adding additional products to KYC existing profiles) with accordance to regulatory standards as part of team of ~35 KYC Officers located in Warsaw

Cooperates with external clients and various internal teams around the world: Front Office, Compliance, Policy and Quality Control to assure on time completion of due diligence

Participates in additional projects related to both BAU activities (process improvements, documents governance) and non-BAU (automation, team building activities)

Builds and develops strong partnerships, identifies challenges and eliminates roadblocks with all internal partners

Ensures all information to and from our Clients is accurate, complete and compliant with global and country KYC requirements

Coordinates case prioritization, capacity planning, and assignment with our business and other internal partners

Stays up to date of any changes to processes and procedures, regulatory change and ensures impacts are identified for in-progress requests

Manages personal workload and priorities ensuring timely escalation of key risks/issues to management

Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

Proficiency in English (C1 and higher)

Advanced knowledge of KYC global and EMEA country regulations – 4+ years of experience in KYC required

Strong prioritization, time management and organizational skills

Ability to learn quickly and understand complex procedures and processes

Ability to not only analyze documents and data but also synthesize it and communicate in clear way

Strong attention to detail and commitment to high quality work in the fast-moving environment

Resilient interpersonal skills, ability to partner with internal stakeholders

Client focused whist maintaining a strong controls mind-set

Proactive and flexible approach to personal workload and wider team targets

Understanding of the Financial industry, especially Non-Bank Financial Institutions, Funds and Trusts

Proficiency in MS Office applications, especially MS Outlook and Excel