Be part of JPMorgan Chase’s Wholesale Lending Services group! Join our Central Insurance Team and be the compliance expert we're looking for.

As an Insurance Service Manager I within JPMorgan Chase, you will play a pivotal role in ensuring the quality and timeliness of insurance servicing activities. Your expertise in reviewing assets and collateral for appropriate insurance coverage will be crucial in maintaining the integrity of our loan portfolio. You will be expected to identify trends, root causes of errors, and propose solutions to enhance our servicing guidelines. Your proficiency in conflict management and critical thinking will be key in liaising with various departments and external vendors, ensuring compliance with policies and procedures. Your advanced strategic planning and time management skills will enable you to effectively prioritize tasks, manage change, and drive continuous improvement in our lending services.

Job responsibilities

• Conduct comprehensive reviews of assets and collateral to ensure appropriate insurance coverage, utilizing advanced knowledge of insurance servicing and lending services.
• Analyze and report on the quality and timeliness of insurance servicing activities, identifying trends and root causes of errors to enhance servicing guidelines.
• Collaborate with internal departments and external vendors to ensure compliance with policies and procedures, leveraging proficient conflict management skills.
• Prioritize and manage tasks effectively, utilizing advanced time management and strategic planning skills to drive continuous improvement in lending services.
• Contribute to the development and implementation of process improvements, utilizing problem-solving skills and a keen attention to detail.

Required qualifications, capabilities, and skills

• Three or more years of experience in insurance servicing, with a focus on reviewing assets and collateral for appropriate coverage.

• Property Claims experience reviewing claim files, coverage determinations, policy interpretation, subrogation/salvage awareness, and documentation standards.

• Property Underwriting experience assessing risk/occupancy/construction/protection, evaluating limits/deductibles, and working with endorsements (e.g., mortgagee/loss payee, waiver of subrogation, blanket coverage).

• Demonstrated proficiency in analyzing and reporting on the quality and timeliness of insurance servicing activities.

• Proven ability to identify trends and root causes of errors in insurance servicing, and propose effective solutions.

• Advanced skills in strategic planning and time management, with a track record of driving continuous improvement in lending services.

• Proficient in conflict management, with experience in liaising with various departments and external vendors to ensure compliance with policies and procedures.

Preferred qualifications, capabilities, and skills

• Proficient in leveraging AI/ML to enhance insurance processes and improve decision-making capabilities.
• Commercial property experience preferred
• Skilled in overseeing project management activities to ensure timely and successful delivery.
• Strong ability to build and influence relationships, with excellent written, oral, and interpersonal communication skills.
• Capable of identifying opportunities for process enhancements and implementing best practices