Are you ready to lead a high-impact team in a truly global environment? Join us and play a pivotal role in shaping the future of service and clearing operations across Asia, EMEA, and WHEM. As a leader in Global Utilities – Investigations, you’ll drive operational excellence, foster innovation, and empower your team to deliver world-class client service. This is your opportunity to make a difference, influence business outcomes, and partner with senior leaders worldwide. Step into a role where your leadership and vision will be valued and celebrated.

As a Manager in Global Utilities – Investigations, you will lead a team of 40-50 staff members in a 24 x 5 environment, supporting service and clearing operations across multiple regions. You will partner globally, manage day-to-day operations, and ensure your team meets financial and operational goals. Together, we create a culture of accountability, collaboration, and continuous improvement. You will have direct responsibility for transaction processing, client service, database controls, and risk management, all while maintaining staff and budget requirements.

Job responsibilities

• Meet client deliverables with a high level of timeliness and accuracy
• Drive productivity and quality through continuous process review and improvement
• Document and regularly review procedures to ensure up-to-date processes
• Identify and address business knowledge gaps, promoting ownership of deliverables
• Interact professionally with global location managers
• Foster a High Performance Culture, empowering team members
• Monitor Management Information System data and resolve issues promptly
• Lead and manage multiple projects aligned with organizational goals
• Collaborate with senior managers to identify and implement technology, resource, and process improvements
• Conduct regular reviews and set clear expectations for direct reports, motivating through accountability
• Oversee training, performance management, talent review, and risk management within budget

Required qualifications, capabilities, and skills

• Graduate with at least 10 years of experience in a financial institution
• Proven experience managing teams of 75+ employees
• Working knowledge of International Payment Processing Operations
• Familiarity with SWIFT and international payment conventions/practices
• Prior experience in client and third-party bank investigations
• Strong interpersonal skills for communication at all levels
• Excellent written and oral English communication skills
• Leadership and people management abilities
• Ability to build strong business relationships within and across the organization
• Proactive ownership and escalation of issues, with creative problem-solving techniques
• Experience collaborating with Risk, Audit, and Compliance to achieve objectives

Preferred qualifications, capabilities, and skills

• Master’s Degree (e.g., CA, ICWA, MBA) with 7 years of post-qualification experience
• Automation experience
• Project Management/Implementation experience