Corporate Internal Communications Executive Director

The role leads internal communications for two corporate functions: Internal Audit and Compliance, Conduct & Operational Risk (CCOR). Those teams play essential roles in keeping JPMorgan Chase strong and resilient, providing independent challenge and insight that help the firm navigate a complex global regulatory environment; maintain a strong control environment; and grow in a responsible manner.

As a Corporate Internal Communications Executive Director within Corporate Communications you will work with the Chief Audit Executive (a direct report to the Chairman and CEO, and a member of the firm’s Operating Committee) and the Chief Compliance and Operational Risk Officer to help their employees understand how their work makes a difference for shareholders, customers, clients and communities – and amplify those narratives for their internal stakeholders. This is an opportunity to make a difference in the culture, reputation and business outcomes of one of the world’s leading financial institutions.

Job responsibilities

• Serve as a trusted advisor to senior leaders, providing counsel on communication best practices, change management and crisis response.
• Develop and implement comprehensive internal communications strategies that align with business goals.
• Master and advance key internal communications channels, including broadcast email, intranet, Microsoft Teams communities, town halls and leadership offsites.
• Champion the use of large language models to enhance communications and deliver innovative, efficient solutions at scale.
• Collaborate with key internal partners – including other Communications teams, Business Management and Human Resources – to effectively support the two organizations.
• Measure and track key metrics – including employee opinion survey scores and channel engagement rates – to monitor results and identify areas for improvement.

Required qualifications, capabilities, and skills:

• 10+ years of experience in corporate internal communications at a financial services firm or another complex global institution with frequent regulatory engagement
• Ability to influence:

Track record of advising C-Suite leaders and winning buy-in for changes in communication strategies

• Strategic communication:

Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences. Excellent writing and editing abilities and verbal communications skills

• Leadership:

Passion for motivating and coaching matrixed direct reports

• Storytelling expertise:

Demonstrated ability to simplify complex topics and develop narratives that support business goal

• Generative AI skills:

Knowledge of best practices for leveraging large language models for human-in-the-loop content creation and brainstorming

• Project management:

Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment

• Industry knowledge:

In-depth understanding of the financial services industry, particularly regulatory considerations; familiarity with major financial news outlets and trends in the financial services industry