Are you ready to make a meaningful impact in Home Lending Originations? As a Quality Specialist IV within JPMorgan Chase, you will play a pivotal role in maintaining our high standards of quality and compliance. Your primary focus will be conducting meticulous quality control reviews, ensuring adherence to our internal standards, procedures, and regulatory requirements. You will analyze quality results, identify root causes, and suggest solutions to problems. Your ability to think strategically will be crucial in identifying improvement opportunities and enhancing our processes. Join us to help shape the future of our customer experience and operational excellence.

As a Quality Specialist IV in the Business Call and Digital Oversight Monitoring Team, you will oversee quality and risk controls for Home Lending Originations. You will partner with Sales and Operations to ensure our communications and processes meet regulatory and policy standards. Your expertise will help us deliver outstanding customer experiences and maintain operational excellence. You will have the opportunity to work independently, manage multiple priorities, and contribute to process improvement initiatives.

Job Responsibilities

• Monitor and document performance of Home Lending Originations Sales and Fulfillment staff through conducting call and digital reviews.
• Identify strengths and deficiencies in processes, ensuring regulatory compliance and adherence to policies.
• Ensure all quality-related requests are completed accurately and timely.
• Collaborate with Sales and Fulfillment teams to drive quality metrics and process improvements.
• Communicate progress on risk and controls management to leaders.
• Promote a culture focused on quality, process improvement, and risk mitigation.
• Participate in and coordinate process improvement projects and initiatives.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent experience in Home Lending, quality, or controls, including Originations Sales and Fulfillment.

• Minimum 3 years of combined Home Lending, quality, and/or controls experience. Demonstrated experience in regulatory compliance, including knowledge of Federal and State requirements and Home Lending policies/systems.

• Strong analytical, research, and problem-solving skills.

• Proficient in Excel, Word, and PowerPoint. Excellent written and oral communication skills.

• Ability to participate in quality/process improvement initiatives independently.

• Detail-oriented with a high degree of accuracy.

• Teamwork-oriented and able to collaborate effectively.

• Self-motivated with the ability to prioritize and manage multiple tasks simultaneously.

• High degree of professionalism and sense of urgency.

• Bi-lingual in English/Spanish

Preferred Qualifications, Capabilities, and Skills

• Beginner-level proficiency in data analytics for interpreting and utilizing data effectively
• Developing skills in automation to improve control operations and efficiency.
• Flexible and adaptable to changing priorities.
• Basic mentoring skills to support team members and contribute to a collaborative environment (Excel, Tableau, Alteryx).

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.