Are you ready to be at the forefront of digital payment innovation? Join our Payments Operations team and make a meaningful impact by ensuring seamless financial transactions. This is your opportunity to grow your career in a fast-paced environment, where your contributions will be valued and your skills will be honed.

As a Payment Lifecycle Specialist IV within Payments Operations, you will play a crucial role in the smooth transfer of funds between various parties. Working under regular supervision, you will help maintain our reputation for excellent service and secure financial transactions. Your responsibilities will include payment processing across various products, such as the transfer of funds between financial institutions, cardholders, merchants, corporate and retail clients, and the reconciliation of purchase and sales options, futures, or securities. This may involve sanctions screening, payment investigations, funds control, exception processing, resolving reconciliation breaks, and invoicing or cash management activities.

Job responsibilities

• Provide overall supervision to the staff during the shift.
• Ensure that all work items are completed as per the agreed SLA.
• Monitor the exceptions and ensure that they are resolved in a timely manner.
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the PM on providing the required trainings
• Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis.
• Prepare the weekly / monthly MIS reports
• Track the changes to the procedures and ensure that the team is fully aware of the changes

Required qualifications, capabilities, and skills

• Graduate with Minimum 4 years — Financial Operations Processing experience, with a good team management experience in similar environment.
• Flexible with Shift timing and ready to provide extended support if there is a business requirement.
• Excellent analytical skills.
• Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.

Preferred qualifications, capabilities, and skills

• Master’s degree preferred.
• Experience and a working knowledge of various aspects of International Payment Processing Operations. 3-4 years of experience in a back-office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
• Working Knowledge of SWIFT & International payment conventions & practices is preferable.
• Prior Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage