Join JPMorgan Chase as a Fund Servicing Specialist IV and become a key player in our dynamic fund servicing operations. This role offers a unique opportunity to work closely with diverse teams, external vendors, and consultants, while contributing to the improvement of our processes. Experience career growth and skill development in a supportive environment.  Be part of a team that makes a significant impact on our clients and the wider community.

As a Fund Servicing Specialist IV within JPMorgan Chase, you will play a pivotal role in our fund servicing operations, working closely with various teams, external vendors, and consultants. You will be expected to apply your knowledge of fund servicing policies and procedures to solve problems and contribute to the improvement of existing processes. Your strong listening and questioning skills will be crucial in understanding and addressing the needs of our clients. Your work will have a significant impact on our team and contribute to the overall success of our department.

Job responsibilities

• Execute routine fund servicing transactions, ensuring adherence to established processes and procedures, while also handling non-routine tasks of low complexity.
• Apply advanced knowledge of fund servicing policies and procedures to identify and resolve non-routine but not overly complex issues, contributing to the improvement of existing processes.
• Utilize proficient listening and questioning skills to understand client needs and provide appropriate solutions, while also ensuring the protection of our operations and clients from potential threats through cybersecurity and anti-fraud measures.
• Begin to apply innovation and design thinking techniques to challenge and improve the efficiency, scale, and resilience of our operating platform.

Required qualifications, capabilities and skills

• Baseline knowledge or equivalent expertise in fund servicing operations, including understanding of related policies and procedures.
• Demonstrated proficiency in active listening and questioning techniques, with the ability to understand and address client needs effectively.
• Initial exposure to innovation and design thinking techniques, with a willingness to apply these to improve operational efficiency and resilience.