Join us in shaping the future of banking technology, where your ideas and skills make a real impact. You’ll be part of a people-first team that values collaboration, curiosity, and commitment. We nurture your growth and encourage you to realize your potential in an environment that celebrates diversity and inclusion. At JPMorgan Chase, you’ll help create products that solve real-world problems and put customers at the center. Experience a culture where your unique perspective is valued and your contributions drive meaningful change.

Job Summary:

As a Technology Support II (Associate) within the Accelerator team at JPMorgan Chase, you will be at the heart of our mission to deliver smart, customer-centric solutions. You’ll thrive in collaborative squads, working on innovative products and projects that shape the future of banking. Your curiosity and passion for technology will help us solve challenges and drive progress. Our team’s diversity and commitment to inclusion empower you to make a difference for our clients, business partners, and communities. You’ll have opportunities to grow, move between squads, and contribute to a dynamic, supportive environment.

Job Responsibilities:

• Diagnose and resolve macOS hardware and software issues as the primary point of contact
• Assist with deployment, setup, and troubleshooting of Apple devices using Jamf Pro
• Maintain accurate inventory of assets and peripherals
• Support day-to-day maintenance and administration of Atlassian Cloud (Jira/Confluence)
• Execute user onboarding, offboarding, password resets, and MFA troubleshooting within Entra ID and Google Workspace
• Monitor and troubleshoot security tools, including Netskope and Crowdstrike
• Ensure all end-user devices remain compliant with organizational security policies
• Assist the Lead in identifying and reporting potential security incidents or vulnerabilities
• Provide high-quality, “white-glove” customer service and clear communication on ticket status
• Manage the support queue effectively, prioritizing urgent issues
• Create and maintain clear, concise technical documentation and user “How-To” guides in Confluence

Required Qualifications, Capabilities, and Skills:

• Proven experience troubleshooting macOS in a corporate environment
• Administrative experience in Atlassian Cloud, Google Workspace, and Entra ID
• Foundational understanding of Data Loss Prevention (DLP) and web filtering concepts
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• Strong desire to learn new technologies and automate repetitive tasks
• Positive, solution-oriented attitude

Preferred Qualifications, Capabilities, and Skills:

• Exposure to or interest in learning PowerShell or Bash to assist with automation