Step into the role of a Client Service Account Manager, managing a portfolio of large corporate or financial institution clients and helping them effectively utilize our Global Trade Products and Services. Join our diverse and innovative organization to make a meaningful impact in Global Corporate Banking.

As a Client Service Account Manager within our Trade and Working Capital team, you'll build strong relationships, deliver tailored solutions, and uphold the esteemed standards of JPMorgan Chase. Service is delivered in a team-based model across the US, Latin America, Europe, the Middle East, and Asia.

Job responsibilities:

• Serve as the primary point of contact for client onboarding, changes, and complex trade transactions.
• Advise clients and internal partners on trade products, including Letters of Credit.
• Resolve client requests independently and act as escalation point for complex issues.
• Manage transaction service queues and coordinate with various bank teams for resolution.
• Provide timely follow-up and ensure client satisfaction.
• Offer guidance and training to team members based on trade product expertise.
• Participate in joint client calls with Bankers and Trade Sales Officers.

Required qualifications, capabilities, and skills:

• Minimum 3 years of relevant industry experience.

• Strong background in Implementations, Service, or Operations supporting Trade products.

• Excellent communication skills, both written and verbal.

• Highly organized with strong multi-tasking abilities.

• Demonstrated professional presence and adaptability in fast-paced environments.

• Ability to partner with internal colleagues and external clients, applying sound judgment.

Preferred qualifications, capabilities, and skills:

• Experience in Trade Finance or Letters of Credit
• College degree