We have an exciting and rewarding opportunity for you to take your infrastructure engineering career to the next level.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Network Planning team in Network Services Infrastructure Platform, you apply deep knowledge of telecommunications technical processes within the infrastructure engineering discipline.

Job responsibilities

• Manage North America service delivery for all connectivity projects involving retail, ensuring solutions are implemented on time, within budget and to defined quality standards
• Partner with internal stakeholders and technology teams to capture and translate business connectivity requirements into executable network solutions
• Coordinate with telecom service providers, vendors, and internal engineering teams throughout the delivery lifecycle – from design to acceptance testing and handover to operations.
• Track project progress, identify risks and implement mitigation plans to ensure seamless delivery and stakeholder satisfaction.
• Support regional and global network strategy execution, contributing to process improvements and service optimization initiatives.
• Maintain strong relationships with key suppliers, driving performance against SLAs and service improvement plans.
• Contribute to capacity planning, data analytics and reporting, transforming delivery data into actionable insights for senior management.
• Applies technical expertise and problem-solving methodologies to projects of moderate scope
• Drives a workstream or project consisting of one or more infrastructure engineering technologies
• Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity
• Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions

Required qualifications, capabilities, and skills

• Minimum of 10 years of experience with proven project or service delivery management background within a global financial or regulated enterprise environment.
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, etc.)
• Drives to continue to develop technical and cross-functional knowledge outside of the product
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
  Preferred qualifications, capabilities, and skills- Experience using Atlassian tools (Jira and Confluence) for workflow, documentation and reporting.
• Familiarity with cloud connectivity and hybrid architectures.
• Data analytical skills – ability to interrogate, model and visualise large datasets to identify trends, cost drivers, or delivery risks.
• Exposure to lean process improvement or continuous improvement methodologies
• Experience in vendor governance and service improvement planning a plus.
• Professional certifications such as PMP, ITIL, or networking vendor accreditations are desirable.