Technology Support III - Automation QA

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Healthcare Link team, you will be instrumental in delivering and deploying mission-critical business features. Your responsibilities will include partnering with technology teams, business stakeholders, project analysts and managers, and third-party vendors to design and carry out comprehensive testing initiatives.

Job responsibilities

• Develop reliable and scalable automation scripts leveraging industry-leading tools and frameworks including Selenium, Cucumber, JMeter, TestNG, and Java
• Design comprehensive test coverage encompassing both positive and negative test scenarios, execute automated test suites, and perform thorough results analysis
• Maintain detailed documentation throughout the testing lifecycle, capturing test execution activities and logging all identified defects
• Report bugs, errors, and anomalies to the development team in a timely manner, and actively collaborate on diagnostic and remediation activities
• Deliver coaching and mentorship to team members to build testing capabilities and expertise
• Conduct product feature demonstrations for business stakeholders to showcase new functionality
• Collaborate with product teams to identify process gaps and uncover opportunities to enhance operational effectiveness and efficiency
• Actively contribute to Testing Center of Excellence (CoE) initiatives focused on process optimization and transformation

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Hand-on knowledge in Test automation tools like Selenium,Cucumber,JMeter,TestNG,Blazemeter and JAVA
• Working experience of REST and SOAP web services, API Testing/Automation

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud