Join J.P. Morgan’s Payments team as a Content Strategist, Vice President, and influence the end-to-end content strategy for enterprise payments help content. In this impactful role, you will create user-focused materials that support new platform features and functionality changes, elevating user engagement through strategic content design and fostering inclusive, intuitive digital experiences.

Leverage your expertise in content strategy, UX writing, and content governance to develop and execute content plans for help articles, FAQs, and Walk Me scripts. You’ll guide content through product review, legal approval, and accessibility requirements, collaborating closely with product teams to align content with business objectives. If you are passionate about creating engaging, user-friendly content that communicates complex concepts to a diverse audience, this is your opportunity to make a meaningful impact in a fast-paced, regulated environment.

Be a key driver of digital transformation—help us deliver clear, accessible, and effective support experiences that empower our clients and shape the future of payments.

Job Responsibilities

• Develop and implement content design strategies for help content, ensuring alignment with business requirements and user experience goals
• Create clear, accurate, and user-focused content for new and updated platform features, including help articles, FAQs, Walk Me content, and in-product messaging
• Apply content standards, style guidelines, and brand voice consistently across all materials
• Collaborate with product teams to understand upcoming functionality changes and their impact on content requirements
• Guide content through product review, legal approval, and accessibility requirements, ensuring compliance with internal standards and regulatory requirements
• Incorporate user feedback and best practices into content development for continuous improvement
• Participate in the controls process to ensure compliance with internal standards and regulatory requirements
• Ensure accessibility and inclusivity standards (WCAG compliance) are met across all published materials
• Partner with production specialists to ensure seamless content deployment and troubleshoot issues as needed

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in content strategy, UX writing, or digital content management
• Demonstrated expertise with content management systems and digital adoption platforms
• Strong understanding of content governance, compliance requirements, and accessibility standards
• Excellent writing, editing, and communication skills
• Experience managing content localization and translation workflows

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services or regulated industries
• Knowledge of WCAG 2.1 AA accessibility standards
• Familiarity with content design systems and design thinking methodologies
• Experience with analytics tools and content performance measurement
• Project management experience with cross-functional teams