Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

• As a Rewards Product Delivery Vice President
• Delivery Manager within the team, you will support Delivery Manager responsibilities as aligned to Corporate Third Party Oversight (TPO) standards for the Rewards and Benefits Supplier population.

Job responsibilities

• Develop and implement process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies
• Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.
• Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs.
• Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.
• Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.
• Lead new and ongoing initiatives from inception to completion and work behind the scenes to seamlessly execute on deliverables required for TPO compliance
• Evaluate the operating effectiveness of management and business processes of the supplier organization, making recommendations as necessary
• Work autonomouslymanaging competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output
• Cultivate professional relationships across a matrixed environment to have the ability to communicate/ present effectively to stakeholders and partners
• Monitor supplier adherence to contractual requirements, policies and procedures and analyze and communicate impact of risks and losses (actual and potential)

Required qualifications, capabilities, and skills

• Bachelor's degree or Masters degree with major in accounting, finance or economics, business administration, risk management or equivalent experience is required

• Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by 8+ years of proven experience.

• Proven experience in fostering an inclusive environment and coordinating work across different parts of a department.

• Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact.

• Ability to collaborate with JPMC Product and Tech teams to discuss / recommend new functionality to enhance the existing customer experience

• Understand key business functions / knowledge of regulations surrounding business and vendor management

• Demonstrate exceptional interpersonal skills including collaboration and relationship building

Preferred qualifications, capabilities, and skills

• 8+ years of financial service experience in vendor management / supplier oversight, controls, risk management, or compliance-related functions preferred

• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.

• Drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness.

• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.

• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans:

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.