As a Vice President on our Resiliency Incident Management Team, you will be responsible for supporting the HR Business and our firmwide employee population during incidents and crisis management scenarios. You will coordinate and align incident response to HR capability disruptions and also coordinate employee support efforts to the wider firm. You will provide concise and impactful executive level reporting and lead post incident After Action Reviews (AARs) to inform and advance our Incident Management capability. You will have primary responsibility for EMEA based events but be able to support globally when needed. The successful candidate will also support the development and implementation of Incident Management processes, governance, and playbooks to ensure a best-in-class, timely response during crises and critical events.

Job responsibilities

• Lead the end-2-end EMEA HR Incident Management response for HR Business Resiliency plan invocations and in support of wider events that require activation of crisis Employee Support functions.
• Test and improve our Incident Management processes, practice and tools with global partners to enhance our Incident Management capability.
• Build strong relationships with senior HR stakeholders helping to educate and train them on Incident Management process, practice and responsibilities.
• Build strong relationships with regional leads in Global Security Operations Centres, HR functional deliver and CAO functions to deliver consistent and coherent execution of employee support items.
• Implement and maintain Incident Management reporting and governance routines to ensure consistency, efficiency, and accountability in incident response and employee support across all teams.
• Support our Resiliency Policy Planning and Testing team in region.

Required qualifications, capabilities and skills

• Strong proven organisational skills with relevant experience in Incident / Issue Management in a large, complex organization.
• Comfortable working with uncertain, limited information or guidance.
• Able to engage, communicate and solution in a senior environment.
• Able to quickly review and digest content and data, understand evolving situations and adapt accordingly.
• Strong interpersonal skill, with proven ability to build relationships, collaborate and drive outcomes under pressure.
• Strong verbal, written communication skills with the ability to draft concise impactful executive level communication and complete high quality Incident Management documentation.
• Be a ‘finisher’ able to coordinate, execute and hold others to account as part of the team.
• Enthusiastic and positive outlook willing to understand people’s challenges and wanting to help.
• Occasional out of hours/weekend work may be required in support of emerging events.