Join us and lead a high-performing Business Support Management organization at JPMorgan Chase Commercial & Investment Bank, delivering best-in-class administrative and office management support across Corporate Investment Banking business lines and regions.

Commercial and Investment Banking Business Support Management (BSM) is a worldwide organization that encompasses Administrative Assistant Management and Office Management. It spearheads a centralized team offering administrative and office management support across Corporate Investment Banking business lines and regions. The role emphasizes delivering superior administrative services, managing international employee onboarding and offboarding, and supervising talent development, performance evaluations, and compensation. Collaboration with business managers, senior management, and functional groups such as Finance, Human Resources, and Technology is crucial.

As a Senior Manager within the Commercial Banking Business Support Management team, you will be given the opportunity to lead a team of 15-30 Administrative Assistants, spearhead initiatives, guarantee service delivery, and uphold a robust control/compliance environment. Your responsibilities will include overseeing the Business Support Management recruiting, hiring, and training processes, ensuring exceptional and efficient end-to-end service delivery and business coverage, and propelling initiatives across the Line of Business and Commercial Banking. This role necessitates a minimum of 5+ years of senior-level administrative or operational management experience, preferably within a large financial services organization.

Job responsibilities:

• Managing a team of approximately 15-30 Administrative Assistants
• Collaborating with the US based Leadership Team, ensure admin assistant support/coverage is appropriately aligned to business priorities and all employee movement is actioned appropriately
• Ensuring exceptional and efficient end to end service delivery and business coverage
• Managing the BSM recruiting, hiring and training process
• Managing the governance of core business processes inclusive of delivering on KPI’s
• Ensuring the Team is fluent in key policies and business practices (e.g., Expense Policy, etc.)
• Independently owning all facets of the performance management process and compensation recommendations to ensure all firm requirements are completed thoroughly and timely
• Maintaining regular communication with key stakeholders
• Partnering with the BSM Leadership Team to continue to drive consistency in the model.
• Driving LOB and CB wide initiatives.

Required qualifications, skills, and capabilities:

• Atleast years of senior level administrative or operational management experience
• A strong track record in successful people, business and project leadership at both a local and regional level.
• Exceptional communication skills – confident, organized and clear. Can effectively interact with all organizational levels.
• Strong presentations skills and fluency in Microsoft Office Suite
• Exceptional judgment
• Partnership mentality – collaborative with strong presentation and influence skills.
• Professional leadership – excels at motivating both individual and team performance. Fosters collaboration and recognizes accomplishments, thought leadership
• Control orientation – Enforces a dynamic control/ compliance environment and continually mitigate risk in business processes works with an appropriate level of independence to solve issues and escalates timely to the appropriate internal constituents
• Drive for Excellence – Consistently seeks to exceed expectations and demonstrates continuous improvement in service levels and general performance/process productivity
• Highly effective problem-solving skills
• Operates independently, has exceptional judgment and organizational ability

Preferred qualifications, skills, and capabilities:

• HR background and experience preferred
• Experience with One Note is a plus
• Preferably in a large financial services organization.