Position Overview: A hands-on leader (working manager contributing directly to delivery). Own cross‑site coordination and execution for FORCE in India. Align plans with global teams, run cadences, enforce standards/governance, manage risks, and ensure on‑time, high‑quality outcomes. Lead change management, data migration/automation sprints, and talent development with OKR‑anchored SLAs.

Job Responsibilities:

• Cross‑site planning and execution: Operate joint planning, reviews, and stand‑ups; publish weekly status with risks/mitigations.
• Training and support model: Contribute actively to the development and execution of the end‑user training/service model.
• Cycle‑time baseline and improvement: Reduce cycle times in process and production vs. BAU.
• Governance and standards enforcement: Audit adherence to DUC, RBAC/ABAC, release/change controls, and documentation cadence.
• Data migration and automation sprints: Participate in the phased migrations to Databricks and the development and enhancement of automated dashboards; oversee decommissioning.
• Communications and executive engagement: Deliver concise, data‑driven updates; represent the site in forums.
• Talent and capacity management: Recruit/onboard/upskill; optimize capacity to meet program OKRs.
• Incident/change/release management: Lead triage/post‑incident reviews; enforce release gates and rollback readiness.
• Continuous improvement: Run retrospectives and backlog refinements.

Required qualifications, capabilities, and skills

• Minimum 10 years in technology programs/operations; minimum 5 years in a leadership role
• Experience coordinating global programs and executive stakeholder engagement
• Background in cloud data/lakehouse delivery (Databricks), reporting automation, governance/compliance
• Excellence in risk management, standards enforcement, Agile delivery, and people leadership
• Strong communication, organization, and decision‑making skills

Preferred qualifications, capabilities, and skills

• Familiarity with BI platforms (Thought Spot/Tableau/Sigma), NLQ pilots, and LLM‑assisted documentation and dashboards
• Experience establishing support SLAs, runbooks, and operating playbooks