Be part of our dynamic team and solve travel-related problems for clients. Your role is vital in enhancing our team's success and upholding our reputation for exceptional service in travel management.

As a Travel Support Specialist IV in Chase Travel, you will play a role in resolving travel-related issues, ensuring seamless travel experiences for our clients. Use your knowledge of travel management systems and processes to provide high-quality support services as you navigate and use travel management technology tools to optimize the travel process from start to finish. Your analytical thinking skills will be crucial in evaluating data and information to improve problem-solving and decision-making. Consistently keep an eye on the details and strive to surpass quality expectations. Develop your adaptability and communication skills as you manage through ambiguity and deliver clear, compelling messages to various stakeholders.

Job responsibilities

• Utilize travel management technology tools to efficiently process travel bookings, ensuring adherence to corporate travel policies and client specifications
• Coordinate with clients across multiple communication channels to resolve complex servicing scenarios and escalations, developing creative solutions to ensure maximum client satisfaction
• Advocate for clients by developing relationships with suppliers and influencing them through communications to meet and exceed the client’s needs
• Contribute to the continuous improvement of travel support processes by applying problem-solving techniques and leveraging existing procedures and tools

Required qualifications, capabilities, and skills

• Must have at least 5 years of Sabre GDS experience
• Must have experience supporting air travel reservations, including exchanges and reissues
• Advanced knowledge of travel management systems and processes, with a focus on travel booking and navigating complex servicing scenarios and escalations
• Demonstrated ability to navigate and utilize travel management technology tools, including travel planning software and booking systems
• Experience in analyzing travel-related data and identifying potential issues, with a focus on high-level and time sensitive problem-solving and decision-making
• Proven ability to advocate for clients through building vendor relationships across multiple communication channels, ensuring maximum client satisfaction
• Developing adaptability skills, with a demonstrated ability to manage through ambiguity and change