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JPMorgan Chase
JPMorgan Chase

Global financial services firm

Lead Service Designer

직무디자인
경력리드급
위치LONDON, United Kingdom
근무오피스 출근
고용정규직
게시4개월 전
지원하기

Join our dynamic team of diverse professionals from top tech giants, blockchain innovators, and Fin Tech unicorns. We're looking for an experienced Service Designer to shape customer experiences across channels. Use your expertise in service design and systems thinking to lead key initiatives, collaborate with diverse teams, and enhance customer satisfaction. Your strategic insights and guidance will be crucial in delivering exceptional service experiences.

Job responsibilities

  • Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms
  • Develop clear future‑state service propositions, journeys, and concepts that deliver value to customers and the business
  • Partner with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape end‑to‑end service experiences across channels and touchpoints
  • Work with UX Research and Data to plan, conduct, and synthesise research to inform and validate service design deliverables
  • Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and opportunities for improvement
  • Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless experiences
  • Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
  • Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics
  • Communicate complex service thinking clearly to stakeholders

Required qualifications, capabilities and skills

  • Solid hands-on experience in roles such as Senior or Lead Service designer or a related field, focusing on end-to-end customer experiences
  • Proven record in service design projects, including journey mapping, service blueprinting, and storyboarding
  • Experience in conducting user research to inform service design outcomes
  • A strong portfolio demonstrating end‑to‑end service design work: from discovery and insight through to service blueprints and future‑state journeys
  • Strong communication skills to articulate service design artefacts to stakeholders
  • Represent service design in key governance and decision forums & experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
  • Strong collaborative skills to build alignment across diverse teams & Degree in Design, Service Design, HCI, Behavioural Science, Business, or related field – or equivalent practical experience.

Preferred qualifications

  • Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
  • Confident leading workshops, co‑creation sessions, and playback meetings with senior, cross‑functional stakeholders
  • Comfortable presenting and tailoring communication style for different audiences
  • Builds trusted relationships with Product, Engineering, Operations, Risk, and Compliance

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JPMorgan Chase 소개

JPMorgan Chase

JPMorgan Chase & Co. is an American multinational banking institution headquartered in New York City and incorporated in Delaware. It is the largest bank in the United States, and the world's largest bank by market capitalization as of 2025.

300,000+

직원 수

New York City

본사 위치

$500B

기업 가치

리뷰

10개 리뷰

3.8

10개 리뷰

워라밸

3.5

보상

4.0

문화

3.8

커리어

3.2

경영진

2.8

68%

지인 추천률

장점

Good benefits and compensation

Supportive colleagues and environment

Flexible work arrangements

단점

Long hours and heavy workload

Management issues and lack of direction

High stress and expectations

연봉 정보

44개 데이터

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Analytics Solutions Associate

1개 리포트

$139,000

총 연봉

기본급

$107,000

주식

-

보너스

-

$139,000

$139,000

면접 후기

후기 4개

난이도

3.0

/ 5

소요 기간

14-28주

합격률

50%

경험

긍정 25%

보통 75%

부정 0%

면접 과정

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

In-person/Final Interview

5

Offer

자주 나오는 질문

Behavioral/STAR

Past Experience

Culture Fit

Financial Knowledge

Case Study