J.P. Morgan’s Commercial & Investment Bank (CIB) is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

CIB Business Support Management is a dedicated, specialized support function leveraged by the CIB to streamline internal operations, strengthen controls, reduce bureaucracy, and facilitate partnerships with various subject matter expert organizations (e.g., Technology, Real Estate, HR, etc.)

As a Control and Governance Senior Manager within our Bank Business Support Management, you will play a pivotal role as a North America point of contact for BSM Global Governance team - ensuring a robust control environment for our global BSM business. This is an exciting opportunity to lead, manage international projects, provide control related services and collaborate with a wide variety of senior leaders and partners, supporting operational as well as risk-related activities, producing results which are then reported and communicated back to the appropriate stakeholders.

Job responsibilities:

• Contribute to the review and enhancement of control and process-related procedures across the Global BSM team, ensuring alignment with CIB governance standards.

• Conduct deep-dive reviews and reporting analysis across Compliance and Operational Risk Evaluation (CORE) System control areas and processes to proactively identify risk exposure, improvement opportunities, and operational efficiencies.

• Assist with Testing Center of Excellence (TCoE), Compliance, and Internal Audit testing activities, coordinating with stakeholders to support timely completion of governance requirements.

• Monitor upcoming programs and initiatives within the BSM function, assessing governance impacts and supporting required actions and follow-ups.

• Engages supporting business partners to discuss issues (e.g. Compliance, Controls, Internal Audit)

• Facilitate regular forums with North America BSM teams to promote open dialogue on: risks, control gaps, projects, line-of-business concerns, and any changes.

• Host governance and controls drop-in sessions to provide guidance, clarification, and Q&A support for the wider BSM population.

• Act as the primary point of contact for North America governance-related queries.

• Support the development and implementation of a globalized BSM training program focused on governance, processes, and controls awareness.

Required qualifications, capabilities, and skills:

• Bachelor's degree in business, finance, or related field; or equivalent work experience

• Minimum of 5 years of financial service experience in controls, audit, operational quality assurance or risk management

• Knowledge of Commercial and Investment Bank and sub-LOBs, and functional areas

• Advanced skill in problem solving, listening and questioning

• Proven ability to build strong partnerships with key stakeholders, and collaborate with business and functional experts to provide guidance and to recognize risks and gaps

• Excellent organizational and time management skills - ability to remain flexible and productive through shifting priorities and deadlines

• High level of professionalism and sense of urgency

• Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

• Proficient knowledge of firmwide Quality Assurance standards and requirements

• Excels in using Microsoft suite, Pitch Pro, and able to quickly learn various other tools/platforms

Preferred qualifications, capabilities, and skills:

• In depth experience managing indirect teams in a financial service organization.

• Governance and control-related background and/or experience.

• Prior international and matrix leadership experience.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.