Chase Business Banking provides a comprehensive suite of banking and financial services tailored to small business owners. Our mission is to be the most recommended financial partner in our communities, supporting business owners as they start, run, and grow their businesses. The Business Banking Marketing Transformation team is dedicated to empowering marketers by optimizing technology, streamlining workflows, and fostering a culture of innovation and continuous learning. We drive strategic initiatives that leverage advanced solutions, including GenAI, to enhance productivity, efficiency, and campaign effectiveness.

Job Overview

As a Marketing Transformation Senior Associate within the Business Banking Marketing Transformation team, you will design, develop, and deliver training programs and resources to support the adoption of new technologies and processes. You will provide specialized learning opportunities, track adoption metrics, and proactively address barriers to effective use. This role is responsible for preparing clear communications for stakeholders and providing hands-on program management support for key transformation projects, including the end-to-end marketing enablement solutions (CSP21), AI Transformation and the continued rollout of Monday.com.

Job Responsibilities

• Design, develop, and deliver training programs, workshops, and resources to support technology and process adoption.

• Track technology and process adoption metrics, proactively identify barriers to effective use through regular assessments, and implement targeted interventions to drive engagement and utilization.

• Prepare clear, impactful presentations, reports, and updates for key stakeholders, ensuring alignment and transparency on change initiatives and progress.

• Provide hands-on program management support for key transformation projects, coordinating cross-functional teams, managing timelines, and ensuring successful delivery of change initiatives.

• Collaborate with the BB Marketing Administration & Controls team, HR and external partners to provide specialized learning opportunities tailored to team needs.

Required qualifications, capabilities, and skills

• Bachelor’s degree required; preferred fields include Communications, Marketing, Business, or related disciplines.

• Experience in Financial Services and product management.

• Minimum of 3 years in Marketing or a related field.

• Strong written and oral presentation skills, with the ability to convey information simply and clearly to customers and business partners.

• Experience in Marketing execution/delivery and project management.

• Proven ability to prioritize and manage multiple projects effectively.

• Demonstrated ability to anticipate and mitigate risk.

• Proficiency in Adobe, Microsoft Excel, and PowerPoint.

Preferred qualifications, capabilities, and skills

• Experience in using JPMorgan Chase’s Marketing delivery platforms.

• Experience designing and delivering training programs and change management initiatives.

• Strong project management and organizational skills.

• Excellent communication and presentation abilities, with a focus on clarity and impact.

• Collaborative partner with strong interpersonal and influencing skills.

• Demonstrates ownership and initiative in driving projects to completion.

• Detail-oriented and thorough in managing all aspects of change management and training.

• Strategic thinker who considers the broader impact of initiatives within the organization and is a culture carrier.