Bring your Know Your Customer (KYC) policy expertise and strong risk and control mindset to help protect the bank while enabling responsible growth. In this role, you will lead through advisory and influence—helping shape decisions by translating evolving regulatory expectations into clear, practical Know Your Customer guidance. You will partner across the region with business leaders and colleagues in compliance, risk, and legal, building trusted relationships and driving consistent execution. Our team values innovative thinking, continuous improvement, and the confidence to challenge the status quo.

As a Vice President, Know Your Customer (KYC) Policy Manager in the Asia Pacific Wholesale Know Your Customer (WKO) Policy team, you will help support client coverage and deliver Anti-Money Laundering and Know Your Customer requirements for onboarding and periodic renewal. You will interpret new and changing global policies and regulatory guidance and translate them into clear requirements across Asia Pacific operations. You will assess the impact of policy changes on business practices, procedures, and technology solutions, helping ensure strong controls and oversight.

Job responsibilities

• Monitor and interpret changes in Asia Pacific Anti-Money Laundering and Know Your Customer regulations and guidance
• Lead and contribute to policy change management to ensure requirements are clear, accurate, and implementable
• Assess impacts of regulatory and policy changes on policy and operations, and drive timely, effective implementation
• Strengthen alignment of business practices, procedures, and technology to firmwide Know Your Customer (KYC) standards, with appropriate controls and oversight
• Build and maintain strong partnerships with business leaders and regional compliance, risk, and legal stakeholders
• Translate complex regulatory requirements into clear, actionable guidance for the business
• Identify opportunities to improve policy clarity and effectiveness, and provide practical recommendations
• Support business, policy, and technology initiatives across Know Your Customer disciplines in a complex environment
• Advise and influence stakeholders as a Know Your Customer policy subject matter expert to shape operational and functional execution

Required qualifications, capabilities, and skills

• Bachelor’s degree
• Minimum of 10 years of experience in Anti-Money Laundering or Know Your Customer policy, operations, compliance, risk, or audit within complex, regulated environments
• Advanced policy expertise, with the ability to interpret regulatory change, shape requirements, and drive consistent implementation across teams
• Strong writing and verbal communication skills, with the ability to explain policy options, trade-offs, and rationale, and influence stakeholders in a matrix environment
• High attention to detail, with experience performing meticulous analysis and drafting clear, accurate policy content
• Demonstrated leadership and ownership, including driving root-cause problem-solving and delivering outcomes through others
• Strong analytical thinking, with the ability to assess impacts of policy changes on system solutions and procedural updates, and develop solutions that protect the bank and support business objectives
• Proven ability to manage multiple deliverables and deliver high-quality outputs under tight deadlines
• Strong understanding of the policy implementation cycle within a large financial institution, including use of intelligent solutions

Preferred qualifications, capabilities, and skills sections

• Working understanding of country-specific Know Your Customer (KYC) regulatory requirements in APAC