Job Summary

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you help keep the firm strong and resilient by anticipating emerging risks, challenging the status quo, and enabling responsible business growth.

As a Compliance Risk Management Lead Vice President supporting Fraud & Scam Prevention within Compliance, Conduct and Operational Risk (CCOR) which is the firm’s second line of defense, you will provide independent, risk-based oversight of fraud and scam prevention strategies, products/capabilities, and operational processes across Consumer and Community Banking (CCB) (including Connected Commerce, Operations, and other sub-LOBs). You will operate under the CCOR Framework, partnering across Business, Legal, Controls, Risk, Operations, and Technology to evaluate and strengthen the control environment.

You will need strong knowledge of fraud/scam typologies (including ATO, identity theft, payments fraud and scams, and social engineering), understanding of fraud rules/strategies and fraud product capabilities, strong analytical skills, and the ability to deliver clear, defensible guidance to stakeholders. Success in this role will require you to engage senior management and build credible, trust-based partnerships across Business, Legal, Controls, Risk, Operations, and Technology while maintaining independent challenge.

Job Responsibilities

• Provide day-to-day advisory support, as well as independent oversight and objective challenge, of fraud and scam prevention initiatives across CCB, including assessment of processes, risks, and controls.
• Develop and execute a risk-based CCOR coverage plan/program for fraud/scam prevention solutions, including lifecycle reviews (design, build, testing, launch, and post-production monitoring).
• Review and challenge fraud strategies, fraud rules, and fraud product capabilities (e.g., decisioning logic, rule governance, monitoring approaches, operational execution), including new capability launches and change delivery, ensuring changes are controlled, testable, and supported by evidence/metrics.
• Stay current on evolving fraud/scam risks, operational risks, and applicable regulatory expectations; evaluate risk triggers/indicators and provide timely guidance on new and existing initiatives.
• Design and execute monitoring and testing routines (including metrics/KPIs) to identify control gaps, negative trends, and emerging risks; escalate issues through appropriate governance.
• Serve as a key point of contact for fraud/scam prevention risk topics; identify control design and execution deficiencies through risk and control assessments, analytics, and deep-dive topical reviews; and support governance routines and reporting.
• Aggregate and synthesize risks across products and sub-LOBs into a consolidated risk view and deliver clear, defensible recommendations to senior stakeholders.
• Leverage data analytics and, where appropriate, AI/ML tools to evaluate data and technology flows and strengthen oversight routines for monitoring, detection, and reporting.
• Drive issue management end-to-end (root cause, corrective actions, sustainable remediation, audit-ready closure) and support internal audit/regulatory requests as needed.

Required qualifications, capabilities and skills

• 8+ years of banking/financial services experience with expertise in fraud and scam typologies (ATO, ID theft, payments fraud and scams, social engineering), and experience across Risk, Compliance, Legal, Controls, Audit, Fraud Operations/Strategy, or Business functions.
• Demonstrated ability to evaluate and challenge fraud strategies and rule-based controls, including governance, testing/validation expectations, monitoring, and operational execution.
• Demonstrated ability to understand and evaluate end-to-end processes and supporting systems/data flows across business and technology.
• Strong analytical and problem-solving skills; ability to interpret data to identify trends in fraudulent behavior and control performance.
• Strong written and verbal communication skills; ability to provide defensible guidance and influence stakeholders at all levels, including senior leadership.
• Self-starter with strong judgment; able to manage multiple priorities, operate in ambiguity, and escalate appropriately.

Preferred qualifications, capabilities and skills

• Front-to-back operational knowledge of the LOB, including its products, processes, and systems, with demonstrated ability to evaluate end-to-end fraud/scam prevention control execution across business and technology.
• Second-line (CCOR/Compliance/Operational Risk) oversight experience and/or experience engaging internal audit and regulators.
• Experience building and executing monitoring/testing programs (metrics/KPIs) and managing issues through remediation and closure.
• Strong data fluency; proficiency in tools such as Thought Spot, Tableau, Excel, and/or SQL.
• Experience using AI/ML-enabled tools to support research/analysis and translate findings into actionable risk insights.