Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. Chase is seeking a dedicated, and innovative Product Director to lead a key area of the rapidly growing Open Banking product. In this role, you will use your experience in customer-focused outcomes and strong delivery track record to enable customers to easily and securely share their financial data to work to manage their finances across the ecosystem and Fin Techs, and seamlessly control these permissions through Chase’s Security Center. They will also have the opportunity to work with internal and external stakeholders, representing Chase at industry forums.

As an Executive Director, Open AI in Open Banking, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. You will own the Open Banking product roadmap, defining features, enhancements, and customer-facing capabilities that drive secure data sharing, customer control, and partner integration. Collaborate with the Agentic AI team to identify product areas where AI-driven automation can accelerate delivery or enhance the customer experience. Your expertise will be critical in shaping the future of our Open Banking platform through your strategic vision and expertise.

Job responsibilities

• Drive the end-to-end product strategy and vision for secure data sharing, including customer consent flows, permission management, aggregator and direct connector integrations, and the self-service developer portal experience
• Oversee the product backlog to drive value for our customers, shareholders, and stakeholders
• Execute business and technical requirement analysis, definition and JIRA management
• Write initiatives, epics, and stories in JIRA, partnering with other product managers, engineering, design, data, architecture, and stakeholder teams
• Partner with engineering leads to oversee development team and ensure effective sprint planning and utilization of development cycles
• Partner with the Agentic AI Executive Director to evaluate and integrate AI-driven capabilities into the product backlog, ensuring that AI-enhanced features meet customer experience standards and product quality requirements
• Develop and manage collaborative relationships across Chase to discover and define customer needs, to ensure timely and clear communication, to design solutions, and to drive commitment for critical dependencies
• Maintain deep knowledge and documentation of customer and user experience journeys and ensure clear documentation of technical solutions
• Engage in and drive testing and validation across feature delivery
• Lead a small team of product managers
• Act as a strategic partner across the team

Required qualifications, capabilities, and skills

• 8+ years of digital product management or relevant experience
• Ability to map customer journeys and business processes and identify requirements
• Experience with agile product development techniques and practices
• Experience in defining and building out product roadmap
• Experience with APIs
• Structured and strategic thinker, effective communicator with excellent written communication skills
• Commitment and self-motivation suitable to a start-up team
• Demonstrable experience working on a regulated product or feature set
• Strong written and verbal communicator with excellent reasoning, organizational and presentation skills
• Proficient with the Microsoft Office suite and with JIRA
• Minimum BA/BS degree required or relevant experience

Preferred qualifications, capabilities, and skills

• Experience with open banking and data sharing APIs (a plus)

• Experience in AI or machine learning automation (a plus)