Job Description:

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

As a Team Member in our Business Support Management position, you will be integral to providing essential support services to JPMorgan's global trading and investment banking operations. Your responsibilities will include managing expense processes in line with the firm's Expense Policy, facilitating business change management by overseeing technology provisions and employee transitions, and supporting recertification processes for access management. Additionally, you will centralize resource management efforts, focusing on talent development and evaluation, while also coordinating various administrative functions such as space planning, move management, and business continuity.

Job Responsibilities

• Focus is primarily on the Expense Management responsibilities of submitting invoices as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.

• Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team.

• Act as a subject matter expert and is able to guide and mentor the team members.

• Effectively handle escalations and find appropriate resolutions.

• Proactively take on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization.

• Partner with global counter-parts and Global Supplier Services teams.

• Implement process improvements and efficiencies

Required qualifications, capabilities, and skills:

• Strong communication skills, both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures.

• Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) and with an appreciation of the importance of process and a robust control framework.

• Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.

• Self-starter, work independently whilst also operating effectively in a team based environment.

• Capable of multi-tasking and managing a demanding workload.

• Analyze and problem solve.

Preferred qualifications, capabilities, and skills:

• Bachelor’s degree (or equivalent experience)

• Proficiency in Excel, PowerPoint, Word, Access

• Demonstrated ability to work as team player, and to develop alternative solutions to complex problems

• Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts.

Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.

Location: L&T Business Park, Mumbai