With your expertise in delivering infrastructure solutions, you are a top-performer in your field. Come on board as a highly appreciated member of a winning team.

As an Infrastructure Engineer II at JPMorgan Chase within the Infrastructure Platforms organization, you will develop expertise in software, applications, and technical processes related to infrastructure engineering. In this role, you will start to apply your skills and proficiency in a specific application or technical methodology.

Job responsibilities

• Carries out day to day work assignments with some guidance and within documented parameters
• Provides support in configuring and provisioning new file transfer routes by setting up connection parameters, defining transfer protocols, establishing routing rules within file transfer platforms, and configuring source and destination endpoints, authentication mechanisms, and data transformation requirements.
• Directly supports customers and business users with complex questions or escalations through phones, emails, and chats
• Serves as a point of contact during Major Incidents working with the Global Incident Management team and other partners providing information regarding client impacts, and product impacts
• Maintains Senior leadership informed, providing periodic communications during the incident
• Represents the team in meetings with clients and internal partners, including client calls, business reviews, RCA discussions, and project calls
• Analyzes service cases and collaborate with stakeholders to prevent potential escalations or recurrence of past issues
• Contribute expertise to the development of new support documentation, along with updating existing procedures

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 2+ years applied experience
• Understanding of cloud, virtualization, APIs, and software languages such as Python, Java, Bash, Shell
• Proficient knowledge of risk and controls landscape, ensuring company-wide standards are met
• Experience with configuring and troubleshooting file transfer protocols, ciphers, and encryption (FTP, SFTP, FTPS, AS2)
• Experience in Production Support, testing and debugging of automated tasks (Apps, Systems, Infrastructure)
• Experience with developing frameworks that reduce operational toil or application technical debt while maintaining a high degree of system availability
• Knowledge of Linux, Shell scripting, PERL Scripting, and SQL
  Preferred qualifications, capabilities, and skills- Hands-on experience in incident management or production support environment
• Experience working in the financial services industry supporting mission critical applications