There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within Enterprise Observability Platforms, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

• SRE & Application Support: Experience in SRE, DevOps, or application support roles, with knowledge of SLIs/SLOs, incident response, and troubleshooting.
• Observability & Monitoring: Familiarity with monitoring and observability tools (e.g., Grafana, Prometheus, Splunk, Open Telemetry).
• DevOps Tooling: Hands-on experience with CI/CD pipelines (Jenkins, including global libraries), infrastructure as code (Terraform), version control (Git), containerization (Docker), and orchestration (Kubernetes).
• Cloud & Automation: Exposure to cloud platforms (AWS, GCP, or Azure) and automating infrastructure and deployments.
• On-Call & Incident Management: Willingness to participate in on-call rotation and respond to production incidents.
• Problem Solving & Communication: Ability to break down issues, document solutions, and communicate effectively with team members and customers.

Preferred qualifications, capabilities, and skills

• Financial/Regulated Experience: Experience in banking, fintech, or regulated environments.
• Resilience Engineering: Participation in game days or chaos engineering.
• Mentorship: Interest in sharing knowledge and best practices with peers.