Join a team where your expertise shapes the future of lending services. At JPMorgan Chase, you’ll find opportunities for career growth, skill development, and meaningful impact. Be part of a collaborative environment that values your ideas and supports your professional journey. Experience the benefits of working with industry leaders dedicated to your success. Take the next step in your career with us.

Job summary

As a Loan Servicing Associate I within Lending Services, you manage a portfolio of loans and ensure compliance with terms and deadlines. You use your problem-solving skills to resolve issues and contribute to process improvements. You’ll collaborate with stakeholders, train junior team members, and help drive positive outcomes for clients and the firm. Your work supports our commitment to excellence and client satisfaction, while fostering a culture of teamwork and growth.

You will work alongside experienced professionals, gaining exposure to diverse loan products and servicing processes. The role offers opportunities to develop your skills in project management, stakeholder engagement, and strategic planning. You’ll play a key part in maintaining high service standards and supporting the firm’s long-term goals.

Job responsibilities

• Interpret and manage loan documents for assigned portfolios
• Ensure compliance with loan terms and deadlines
• Identify and resolve loan servicing issues within established policies
• Collaborate with internal and external stakeholders to facilitate discussions and negotiations
• Propose and implement improvements to loan servicing processes
• Provide training and guidance to junior team members
• Manage projects and support operational initiatives
• Apply strategic planning and time management to align operations with goals
• Maintain accurate records and documentation
• Support client service operations and enhance satisfaction
• Adhere to service level agreements in a high-volume, deadline-driven environment

Required qualifications, capabilities, and skills

• Two years of experience managing and interpreting loan documents in a financial institution
• Proficiency in conflict management and negotiation
• Strong critical thinking and problem-solving abilities
• Experience training and guiding others in loan servicing tasks
• Advanced strategic planning and time management skills
• Ability to work efficiently in a fast-paced, high-volume environment
• Strong organizational skills and attention to detail
• Effective communication and interpersonal skills
• Demonstrated ability to work independently and as part of a team
• Commitment to maintaining compliance and service standards
• Willingness to learn and adapt to changing priorities

Preferred qualifications, capabilities, and skills

• Experience collaborating with cross-functional teams to enhance client service
• Flexibility and adaptability in dynamic environments
• Positive attitude and motivation to contribute to team success
• Self-starter with initiative and curiosity
• Strong relationship-building skills
• Ability to ask thoughtful questions to improve understanding and performance
• Supportive and collaborative approach to teamwork

Required or additional information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.