Join JPMorgan Chase’s Securities Services team and help deliver innovative solutions to a diverse client base. As a Client Solutions and Implementations Manager, you’ll play a pivotal role in shaping client experiences and driving successful project outcomes across global financial markets.

As a Client Solutions and Implementations Manager, you will manage the end-to-end project delivery for new and incremental business within Securities Services. You’ll work with asset managers, hedge funds, banks, and other financial institutions, overseeing implementations that range from single products to complex, multi-entity deals. Your expertise will ensure seamless onboarding, robust governance, and high client satisfaction, while you collaborate with internal partners and drive process improvements.

Job responsibilities

• Lead execution of key implementation projects, managing resources across multiple locations and disciplines
• Drive client requirements gathering, propose and influence target solutions
• Design, document, and secure sign-off on scope and solutions with internal partners
• Develop and manage project delivery plans, facilitate legal agreement negotiations, and execute plans with robust governance
• Actively mitigate and manage project risk, coordinate timely resolution of issues, and manage change
• Manage and motivate virtual teams, execute post-implementation reviews, and ensure compliance with controls and procedures
• Own project communication to internal and external stakeholders, delivering high levels of client satisfaction

Required qualifications, capabilities, and skills

• Working knowledge of multiple Securities Services products (Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management, Prime Custody, Trading Services, Fusion)
• Project and program management skills
• Highly structured and methodical in execution
• Clear, articulate, and concise verbal and written communication
• Client-facing skills and proven ability to influence and work collaboratively with multiple internal disciplines
• Strong presentation skills and keen eye for identifying and resolving risks
• Ability to systematically remove ambiguity from projects and work well in an evolving environment

Preferred qualifications, capabilities, and skills

• 5-10 years in Financial Services, particularly Securities Servicing Industry
• 3+ years in a client-facing project management role or commensurate experience
• Ability to gain access to individuals within a wide range of functions; earn a reputation for integrity, intelligence, and problem solving
• Experience actively influencing senior executives at key clients