At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Assistant Branch Manager-Operations in a Chase Branch, your passion for client service and operational expertise will shine. You will collaborate closely with the Branch Manager to manage the overall operations of the branch. You'll take charge of branch operations and ensure compliance with banking regulations. You’ll lead and coach our Associate Bankers, guiding them to handle transactions accurately, provide exceptional client experiences, and introduce clients to our bankers. You will represent our brand and culture with the utmost hospitality.

Job Responsibilities:

• Manage and inspire our Associate Bankers to work as a team to deliver seamless service with care and sincerity, as well as coach them to understand our policies, procedures, products, systems, and banking transactions to ensure they succeed.

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch and take charge of the branch's day-to-day operations, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.

• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions with clients, building trusted relationships.

• Strategically plan and manage staffing to adapt to the evolving needs of the branch and our clients, ensuring we are always ready to put the client first. Keep the branch team informed and aligned with branch priorities throughout the day when designated by the Branch Manager.

• Oversee every aspect of branch operations including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

• Engage clients with clear, polite communication to understand and help them, anticipating their needs. Resolve any issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.

• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.

Required qualifications, capabilities, and skills

• You thrive in a fast-paced environment and are committed to doing what's right for both clients and colleagues, you inspire and lead others with your positive attitude.

• You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.

• You successfully navigate and excel in branch audits, and take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.

• You have a sharp ability to ask insightful questions, analyze situations, solve problems, and make sound decisions, while maintaining a keen eye for detail and staying organized to effectively manage multiple tasks.

• You have a strong passion for influencing and educating the branch team and partners, helping them stay connected and informed.

• You shine at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.

• You have 2+ years of management experience or retail banking experience.

• You have a high school degree, GED, or foreign equivalent.

• You have the ability to work branch hours including weekends and evenings.

Preferred qualifications, capabilities, and skills

• You have 1+ years of Associate Banker (Teller) experience.

• You have a college degree or military equivalent.

Training and Travel Requirement

• You’ll successfully complete our Assistant Branch Manager Training Program before being considered for placement as an Assistant Branch Manager-Operations.

• You’ll need to be able to travel as required for in-person training and meetings.