At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations:

Job Category:

Professional

All Job Posting Locations:

Paranaque, National Capital Region (Manila), Philippines

Job Description:

Analyzes basic metrics and status in the field of Customer Service Operations. Contributes to strong customer and employee experience strategy perspectives and insights, ensuring proposed solutions drive optimal client value and measurable growth. Keeps management informed on customer service progress against key initiatives, and ensures the customer service team is consistently focused on identifying and meeting customer's specific needs and expectations.
Analyzes basic data around the development and implementation of key performance indicators to progress leading-edge standards for the Customer Service Operations department, under close supervision.
Evaluates front-line reports to continually analyze and measure departmental status against customer expectations and milestones.
Helps with customer-specific communication initiatives to promote a positive customer service experience, ensuring proposed solutions drive client value, consistency, and growth.
Keeps managers up-to-date on critical matters pertaining to the customer service department to consistently keep management in the loop.
Contributes to pitches, proposals, and status reports to keep customers (internal and external) advised of the company's positive deliverables towards key milestones and deadlines.
Advances other colleagues through consultation, mentoring, and collaborative leadership to build depth of capability, and provides functional (matrix) supervision.
Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team.
This job does not require any experience. This job is overtime eligible.

Required Skills: Preferred Skills: