Commercial Quality Assistant Manager – Handling, Storage & Distribution

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description: Position Purpose

Provide effective Quality support to ANZ Loan Kit & Set Creation Operations, Facilities (EFM), 3PL and other stakeholders to ensure J&J products are stored and distributed with a high focus on Quality & Compliance, in order to meet the expectations of customers and patients.

Lead the execution of Quality Management System elements applicable to De Puy Synthes National Warehouses, Loan Kits and Set Creation Operations in Australia/New Zealand, including the De Puy Synthes Loaner Standard.

Ensure that products distributed by De Puy Synthes in ANZ are stored and distributed in accordance with applicable standards, and regulatory requirements, including:

• Handling, Storage & Distribution
• Material & Product Controls
• Temperature & Humidity Controls
• Facilities, Utilities & Equipment
• Validation

Ensure that Johnson and Johnson storage facilities are designed, constructed, qualified, and maintained in accordance with applicable standards, product and regulatory requirements.

• Support Supply Chain related Facilities activities including new & changes to DC’s, facility validation & mapping, maintenance & calibration, pest control & cleaning
• Support equipment validation activities

Ensure effective quality management of Supply Chain & Facilities suppliers, including:

• Establish & maintain Quality Agreements with suppliers e.g. 3PL’s, Transportation Service Providers, calibration & maintenance, pest control & cleaning
• Ensure effective Quality management & monitoring of Supply Chain suppliers & Facilities suppliers, including oversight of change controls, NC’s, & CAPA’s.
• Conduct or support audits of suppliers according to applicable standards, regulations, and Quality Agreements.
• Lead Quality activities for supplier engagement & disengagement
• Support the response, remediation & closure of audit observations for supplier audits

Support Supply Chain & Facilities related document (SOP’s WI’s, etc.) development, reviews & provide Quality approvals to ensure product quality and compliance with applicable standards & regulations.

Provide leadership & guidance for the timely resolution & approval of NC’s, CAPA’s & Change Controls raised by Supply Chain and Facilities related to processes, equipment and facilities.

Drive timely and effective resolution of Quality & Compliance issues relating to the distribution of De Puy Synthes products.

Drive continuous improvements in De Puy Synthes Supply Chain Quality performance.

Skills, Knowledge and Experience Preferred minimum education:

Bachelor’s degree is required

Preferred area of study: Health, Science, Pharmacy, Engineering

Preferred related industry experience: Healthcare company, operations or manufacturing

Knowledge and Experience:

• 5 or more years relevant experience preferably in the healthcare or related industry.
• A strong understanding of Quality requirements, systems and regulations is required.
• Deep understanding of the importance and principles of quality systems and assurance/control, and understanding of International quality accreditation standards e.g. ISO 9001, ISO 13485.
• Deep understanding of quality and regulatory requirements for medical device warehousing & distribution across Australia and New Zealand.

Required Skills: Preferred Skills:

Audit Management, Business Savvy, Coaching, Communication, Compliance Management, Continuous Improvement, Fact-Based Decision Making, ISO 9001, Issue Escalation, Problem Solving, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment, Standard Operating Procedure (SOP)