At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

External Customer/Product Training

Job Category:

Professional

All Job Posting Locations:

Remote (US)

Job Description:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Manager of Academic Medical Center Education to be remote in the US.

The Manager of Academic Medical Center (AMC) Education is responsible for the strategy, design, and execution of our Future Leaders education programs for Orthopaedic residents and fellows within their assigned Strategic AMC accounts and/or responsibilities within the team.  The Manager of AMC Education manages all appropriate resources, which may include direct management responsibility of education associates, for the efficient and effective delivery of world-class education programs. They are responsible for delivering on the Future Leaders education continuum, which includes a robust pathway of education that is delivered through several modalities including hands-on labs, interactive didactic classrooms, virtual reality, simulation, and online modules. They will be responsible for building and growing productive and impactful relationships with all the key stakeholders critical to the success of the role including AMC Chairs, Chiefs & Program Directors, as well as with HCP faculty, the Field Sales Organization, Sales Management, Commercial & Channel Marketing, Professional Education, Ed Logistics, Healthcare Compliance, and HCP Engagements. The Manager of AMC Education will also develop detailed plans for their area(s) of responsibility, including budgets, facility and faculty needs and lead all elements to execute Future Leader education programming in support of the business’s goals and objectives.

Key Responsibilities:

• Regional Leadership: Partner with AMC Chairs, Chiefs and Program Directors, and regional sales, to design personalized learning pathways in support of their program’s education needs.
• Faculty Development and Support: Build and grow partnerships with strategic HCP faculty in support of the design and execution of educational programs that meet both the learners and businesses goals and objectives.
• Curriculum Design and Alignment: Consistently design and execute education with a customer first mindset. Continuously improve existing training and educational materials making sure the content and experience is meeting the educational needs of the learners and the business. Identify new and impactful opportunities to the Future Leaders learning continuum.
• Program Execution: Lead the on-site preparation and delivery for their education events, which includes directing all critical business partners involved in delivering a world-class education experience.
• Project Leadership: Lead and/or represent the AMC education team in the development of education focused projects.
• Fiscal Ownership: Have responsibility for delivering educational programs within the allotted budget allocations.
• Compliance: Ensure all programs are compliant with all legal, regulatory and HCC policies including Advamed, Pharma, ACCME and other global legal and regulatory bodies.

Qualifications / Experience:

• Minimum of 5 years experience in medical device, healthcare or commercial roles (e.g., Sales, Sales Training, Prof Ed, Marketing and/or Sales Management) with a history of success
• Deep orthopaedic knowledge and/or orthopedic/medical device experience preferred
• Strong educational expertise to identify needs and design educational solutions
• High organizational qualities with the ability to manage many needs at once
• Ability to work in a matrix environment, collaborating across multiple functions
• Effective interpersonal skills that include professionalism, maturity, and team mentality
• Proven ability to build impactful relationships with varying personalities
• Strong sense of ownership and accountability
• Desire and ability to manage and motivate as a leader
• Project management and problem-solving skills
• Genuine interest in ongoing professional development of self
• Bachelor’s degree
• Willingness to travel up to 30-40%
• Weekend event support and / or travel will be required
• May lift up-to 30 lbs occasionally

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills: Preferred Skills:

Business Development, Customer-Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, Performance Measurement, Problem Management, Process Improvements, Technical Credibility

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year