At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

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Job Function:

Digital Marketing

Job Sub Function:

Digital Platform Operations:

Job Category:

Professional

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson is currently seeking an Associate Director, CRM Optimization to join our Customer Engagement & Digital Transformation team located in Titusville, NJ primarily supporting our Caplyta business.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Associate Director, CRM Optimization serves to be the business product owner for the current and next generation CRM platform across US field sales teams, with a focus on Caplyta, a once-daily oral therapy approved in the U.S. for schizophrenia, bipolar I and II, and major depressive disorder (MDD). This individual will define requirements and shape solutions for all capabilities across field sales teams, including representatives, managers and Regional Directors for Caplyta. This role may also address specific needs for other field groups across the medical affairs, account management and patient support for this brand to ensure a cohesive and well-integrated field enablement platform.

Main Responsibilities:

• Leads design and delivery of field commercial capabilities in iCONNECT and related systems. Works with business partners to define requirements, prioritize and implement.
• Sets Product Roadmap and leads development effort, in partnership with JJT, for all capabilities in CRM platform and other identified systems.
• Leads next generation CRM project for all identified users under field commercial track.
• Partners with field sales leadership to develop strategy for initial deployments, ongoing adoption and continuous improvement/enhancements.
• Partnership and key influencer with CRM Training team, SL&D and Change Management leads to support end-user deployment strategy for identified solutions.
• Partners across StAT to ensure effective implementation of field commercial capabilities where there is impact to other tools or data/reporting platforms (e.g. Field Reporting, MDP, CDP, etc.) Recommends solutions and establishes consensus across teams, including JJT.
• Develops partnership with JJT counterparts to ensure timely delivery of system changes with high attention to quality and user experience. Sets priorities to align with organization’s priorities and strategic roadmap.
• Partners with regional peers (EMEA, ASPAC, LATAM) to leverage commons capabilities and contribute to governance of the commercial field product roadmap.

Additional Duties & Responsibilities:

• Liaison with key partners to obtain deep understanding of all field commercial initiatives and goals, to coordinate solutions across the enterprise.
• Manage partnership with key vendors (e.g. ZS, Salesforce) to obtain subject matter expertise to available capabilities, with knowledge of and impact to product roadmaps. Manage relationships with consultant partners involved with field commercial strategy and/or execution.
• Provide reports/data extracts on ad hoc basis, or assists teams in interpreting CRM data used in other reporting.
• Potential to supervise one direct report (M1) and/or one business analyst (may be a contractor.)
• Contribute towards CRM Operational processes and Training programs, with support from vendor partners.

Required Skills & Experience:

• BS Degree required; MS or MBA Preferred
• At least 8 years of workforce experience, with 5 years of pharmaceutical industry experience required
• Experience with CRM systems and solutions is required
• Deep knowledge of industry CRM solutions
• Experience in managing data and reporting requirements
• Experience gathering requirements from user communities and translating to solutions
• Expertise in designing and delivering training and change management to drive adoption with new solutions
• Ability to learn and apply industry trends/domains and end user needs
• Demonstrated ability to influence in a large and matrixed organization required
• Experience in managing a backlog/release plan, assigning priority and executing with high quality and efficiency
• Excellent communication and training skills required

Other Details:

• This position is in Titusville, NJ, and follows a hybrid schedule of three days in the office and two days remotely per week.
• The position will require minimal domestic travel on an ad hoc basis

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Required Skills: Preferred Skills:

Content Evaluation, Content Management, Content Marketing, Cultural Communications, Customer Analytics, Digital Channels, Digital Marketing, Digital Marketing Platforms, Digital Trends, Leadership, Market Research, Organizing, Report Writing, Strategic Thinking, Technical Credibility, Technologically Savvy

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to:

• https://www.careers.jnj.com/employee-benefits