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Job Function:

Supply Chain Engineering:

Job Sub Function:

Field Service Engineering:

Job Category:

Scientific/Technology

All Job Posting Locations:

Mongkok, Kowloon, Hong Kong

Job Description:

Summary:

• To develop a high value customer centric service & repair strategies with MTHK commercial team;

• To shape a robust framework for service and repair excellence for MTHK capital & tools and look into potential cost & efficiency improvement;

• To provide foundational service & repair engineering (PM and CM) & technical support with customers and corresponding JJMT stakeholders

Key responsibilities:

Develop Customer Excellence & Service Strategies:

• Collaborate closely with commercial team, shape a segmented service & contract strategy for MTHK capitals, including but not limited to GEN11, Megadyne, Monarch, Dualto and Carto Capital
• Understand customer unmet needs, eventually look into profitability & cost structure, risk and opportunities of JJMT servicing to define the right value proposition, pricing, contracting strategies and structure to support BUs’ growth.

Shape a Robust Service Processes:

• Shape a communication with global, regional & local counterparts to develop service engineering plans and process that suits a local requirement and franchise’s need.
• Compile and manage budgets related to maintenance activities, exercising effective controls to optimize resource allocation and various capitals utilization.

Support Technical & Engineering Service:

• Supervise daily engineering/service processes, including installation, software upgrade, preventive maintenance, repair, technical support and troubleshooting for a variety of energy and new-business capitals.

• Conduct regular reviews and updates of the maintenance procedures and systems to ensure the service quality and work standards consistently meet expectations and requirements

• Ensure renewal of all mandatory license and certificates in a timely manner

Required Qualification

• Bachelor’s Degree in an Engineering field
• 2 years’ experience in a service environment working with customers to resolve problems related to capital equipment including medical diagnostic equipment and surgical robotic equipment or related

Required Skills: Preferred Skills:

Critical Thinking, Cross-Functional Collaboration, Equipment Maintenance, Execution Focus, Inventory Management, Lean Supply Chain Management, Predictive Maintenance, Process Improvements, Product Improvements, Project Engineering, Safety-Oriented, Science, Technology, Engineering, and Math (STEM) Application, Service Request Management, Technical Credibility, Technical Troubleshooting, Technologically Savvy, Work Order Management